oracle
Lead Process Engineering - Vice President
JPMorgan Chase & Co.
Bengaluru, IND
Full-time
Senior
Onsite
Discovered 3 weeks ago
BPMN 2.0SignavioJIRAConfluence
Free
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BPMN 2.0SignavioJIRA
Key Skills for This Role
BPMN 2.0SignavioJIRAConfluence
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Job Responsibilities
- Design and document customer and operational journeys using BPMN 2.0 standards in Signavio
- Focus on fraud detection, transaction monitoring, AML/KYC, sanctions screening, and case management processes
- Ensure processes embed legal, compliance, and risk requirements while maintaining strong customer experience outcomes
- Collaborate with Legal, Compliance, Risk & Control, Operations, and Product teams to validate design accuracy
- Drive “first-time right” design discipline to minimize downstream rework
- Conduct process research and benchmarking to identify simplification opportunities
- Analyze current-state processes to identify gaps, bottlenecks, and automation opportunities
- Recommend process enhancements that improve efficiency, control effectiveness, and fraud prevention
- Support integration of LLM-based tools for SOP drafting and knowledge management
- Partner with Technology and Operations to translate process designs into systems and procedures
- Manage process-related change tickets and updates in JIRA, maintaining strong hygiene and traceability
Required qualifications, capabilities, and skills
- Ability to design or reengineer complex processes that meet operational, regulatory, and customer objectives
- Understanding of fraud and financial crime frameworks, including AML, KYC, sanctions, suspicious activity reporting, and transaction monitoring
- Working knowledge of BPMN 2.0 and proficiency in Signavio or similar BPM tools
- Experience using JIRA for workflow management and Confluence for documentation
- Skill in synthesizing regulatory and business requirements into clear process logic
- Strong analytical and problem-solving skills focused on simplification, efficiency, and control
- Attention to detail with ability to challenge, influence, and engage stakeholders constructively
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