Lead Principal Data Systems Software Engineer

• Collaborates with stakeholders internally and externally to lead efforts to understand customer issues, root causes, and mitigation to align and explain rationale behind solutions.
• Must provide expert technical guidance and support to customers regarding customer-reported issues to mitigate recurrence.
• Acts as an advisor to advocate for customers' interests and suggests product enhancements and solutions based on feedback.
• Networks across lines of business to ensure customer satisfaction through timely resolution of issues and effective communication.
• Guides implementation of strategic solutions for customer issue and/or defect handling and training processes.
• Investigates and troubleshoots the most complex and broadly reaching product maintenance issues to ensure customer agreement on short- and long-term solutions (e.g., future enhancements).

Practices and Standards Compliance – Security and Compliance:

• Collaborates with the security team and leadership teams to establish, follow, and improve upon development practices and coding standards, providing coaching to less experienced team members.
• Participates in peer review processes and provides technical leadership with initiatives to ensure quality and adherence to broad acceptance criteria during development.
• Demonstrates, contributes to, and shares deep expertise of industry best practices and their application to software development processes.
• Implements highly complex secure software development practices/solutions requiring modern/emerging innovation to prevent security vulnerabilities, leveraging automated solutions to augment the manual review process.

• Leads project initiatives for periodic maintenance and testing operations for systems that require upgrading or patching (e.g., for critical vulnerabilities).
• Acts as subject matter expert to drive improvements, ensures automation, testing, and debugging of systems to ensure service/product availability, health, support, and reliability.

• Manages and provides direction on timelines, deliverables, and budgets when applicable for critical high-impact projects or initiatives that impact the line of business, ensuring timely completion and adherence to requirements. Anticipates and plans for shifts in resources or timelines based on changing business priorities, ensuring optimal outcomes.

• Influences cross-functional leaders and external stakeholders to gain alignment on strategic objectives. Fosters partnerships with key business leaders, stakeholders, and/or customers, identifying opportunities for expanding partnerships and promoting long-term organizational success. Champions transparency and inclusivity by actively seeking, listening to, and incorporating diverse perspectives.

• Leads specialized, advanced problem-solving efforts, serving as an escalation point for complex issues. Guides others to leverage innovative data-driven techniques to address ambiguous or novel issues, identify root causes, and drives the implementation of solutions that prevent future issues.

• Leverages deep industry knowledge and expertise to serve as a thought leader within the organization. Contributes to the advancement of the field or industry through thought leadership (e.g., conference presentations, white papers, research contributions). Maintains and evolves expertise in relevant areas by proactively monitoring emerging trends, technologies, and industry standards, ensuring the organization remains current with best practices. Champions continuous learning and knowledge sharing, promoting professional development across teams. Applies new knowledge to drive advancement and mentors others to do the same.

• Develops innovative solutions and drives the implementation of ideas that increase the efficiency and effectiveness of processes, protocols, and workflows across the organization. Evaluates effectiveness of updated approaches and methods for continued improvement to enhance efficiencies and ensure changes align with organizational goals. Designs and develops metrics to measure success of improvement initiatives.

Performance and Development:

• Serves as a subject matter expert regarding talent needs and organizational talent strategy.
• Imparts leadership and expert knowledge throughout the talent development pipeline including candidate interviews, candidate assessment, and hiring decisions, ensuring alignment with organizational talent strategy.

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