Lead Network Engineer
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Key skills for this role
Role Overview
Resolve high-priority incidents through advanced troubleshooting and ensure SLA compliance.
Analyze system performance trends, create mitigation measures, and collaborate with internal and external stakeholders.
Key Skills for This Role
Full Job Posting
Role purpose
Resolve high-priority incidents through advanced troubleshooting and ensure SLA compliance.
Analyze system performance trends, create mitigation measures, and collaborate with internal and external stakeholders.
Areas of responsibility
- Triage and resolve P2 incidents through advanced troubleshooting and root cause analysis.
- Monitor SLA compliance and manage proactive escalation activities.
- Analyze system performance data and support capacity planning.
- Create mitigation measures and evaluate tools or improvements with technical teams.
- Perform security assessments and disaster recovery drills and implement necessary controls.
- Participate in service review meetings and communicate performance and issue updates.
- Collaborate with team members to resolve open tickets and service requests.
- Maintain SOPs, knowledge articles, and the knowledge repository.
Mandatory qualifications
- Network Data Admin skills are mandatory.
- The role requires 5–8 years of experience.
- The role requires advanced troubleshooting, incident resolution, and stakeholder collaboration capabilities.
About Wipro
Wipro is a technology services and consulting company focused on digital transformation solutions.
Wipro operates across consulting, design, engineering, and operations services in more than 65 countries.
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