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betterteam

Lead Maintenance Technician

KETTLER
Tysons, USA
Full-time
Mid · 3+ years experience
Onsite
USD 33.65-36.06 hourly / hour
Discovered 1 weeks ago
Free

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  • Paid Time Off.
  • Health, Dental, Vision insurance; Life Insurance; Prescription coverage.
  • Tax-Advantaged Spending Accounts (HSA or FSA).
  • 401(k) retirement plan with company match.
  • Serve as a brand champion and subject matter expert in KETTLER platform.
  • Lead by example to maintain a professional image, positive climate, and contribute to a high-performing, engaged, customer-focused team.
  • Deliver a positive customer experience, quality living environment and the achievement of property goals.
  • Serve as a mentor to team members throughout the portfolio.
  • Perform repair of all apartment/building interior and exterior areas.
  • Conduct community walks/inspections and contribute to maintaining company and brand standards throughout all aspects of the community.
  • Participate in all property/ground upkeep, preventive care, and maintenance projects, including capital improvements.
  • Sustain peak efficiency operation levels for all property components.
  • Support Maintenance Manager in managing maintenance budgets, ordering necessary supplies, other administrative tasks, and achieving budgeted NOI.
  • Respond to resident requests for service within the areas, but not limited to HVAC, electrical, plumbing and appliance repair by troubleshooting the problem and taking appropriate action to repair and/or restore service within the quality and time standards established by the organization, escalating problem to supervisor or outside contractor, as necessary.
  • Demonstrate high-level customer service by treating residents and others with respect, responding to customer’s maintenance related questions and concerns in a thoughtful, professional manner, and completing assigned work orders with efficiency and urgency.
  • Perform Preventative Maintenance inspections and repairs to sustain peak efficiency operation levels for all property components.
  • Complete the “make-ready” process as per KETTLER guidelines to prepare vacant apartment homes for leasing and new move-ins by conducting the pre-move-out inspection, creating a “punch” list of necessary maintenance work, scheduling vendors and contractors as needed, obtaining needed supplies and materials, completing all maintenance tasks, and inspecting completed work.
  • Maintain working cell phone in order to perform administrative tasks, remain connected with community team, and take calls for after hour’s emergency maintenance, including nights and weekends on a rotational basis.
  • Utilize company guest suites/resources as available to minimize travel expenses.
  • Other duties as assigned.
  • 3+ years of experience in the maintenance field.
  • Must have reliable transportation and a valid driver’s license.
  • Universal EPA/CFC Certification.
  • Proficiency in appliance, electrical and plumbing repair.
  • Strong understanding and experience with HVAC repair.
  • Excellent English communication skills, both verbal and written.
  • Must be responsible for taking calls for after hour’s emergency maintenance, including nights and weekends on a rotational basis.
  • Universal Certification required.
  • Must have personal/reliable transportation to get to work in order to respond to on-call emergencies as they occur.
  • Willingness to travel between sites throughout the DMV area and regionally.
  • Excellent verbal and written communication skills in English and ability to interact with residents and internal and external customers in a positive, professional manner.
  • Ability to walk the grounds and apartments, ascend stairs around the property, lift 60 lbs., climb ladders over 10 feet, and perform other general physical activities.
  • Working knowledge of applicable Landlord Tenant Laws, Fair Housing mandates and other legal issues affecting property management.

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