workday
Lead Logistics Customer Experience & Operations Specialist
Maersk
Airoli, IND
Full-time
Mid
Onsite
Discovered 6 days ago
Free
Job Fit Check
Base Career helps you apply smarter for this job.
?%
Ready to ScanFull Job Posting
Purpose of the role
This role is responsible for managing end-to-end logistics operations after booking , including shipment handling, documentation, system updates, and booking support. It involves working closely with Customer Service and FinOps teams to ensure smooth supply chain execution, handle queries, and resolve issues. The person is expected to proactively manage exceptions, maintain accurate data, and ensure a seamless customer experience throughout the shipment lifecycle.
You will be Responsible for
Managing end-to-end shipment file activities post booking
Creating bookings and providing booking support (BKS)
Handling documentation and accurate system updates
Collaborating with FinOps team for operational finance activities
Managing case handling and resolving customer queries
Ensuring smooth supply chain execution across shipment lifecycle
Identifying and proactively communicating exceptions/issues
Supporting Customer Service in query resolution and escalations
Maintaining strong coordination with internal stakeholders (CS, Ops, Finance)
Qualifications
- Graduate of any bachelor's degree.
- Fluent in English with good communication skills.
What We Offer
- Impact : Be part of a team that directly contributes to global operations.
- Opportunity : Unlock professional and personal growth through diverse career pathways.
- Innovation : Work with a team that embraces technology and continuous improvement.
- Global Exposure : Collaborate across geographies and cultures.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Maersk
Supervisor, Operations 3rd shift -Coppell, TX
Coppell, USA
MidFull-time
Job Description #Indeed About Us: As a company, we promote a culture of honesty and integrity, and value the trust it allows us to build with customers and employees alike. Our focus on our people is what sets us apart a
Discovered TodayView →
Customer Success Partner
Charlotte, USA
MidFull-time
About the Role We are seeking a detail-oriented and customer-focused professional to support commercial operations, contract management, pricing, and customer account activities within a fast-paced logistics environment.
Discovered TodayView →
Forklift Operator -1st shift- Groveport, OH
Groveport, USA
MidFull-time
As a company, we promote a culture of honesty and integrity, and value the trust it allows us to build with customers and employees alike. Our focus on our people is what sets us apart and keeps our customers coming back
Discovered TodayView →
Forklift Operator - 1st shift - Groveport, OH
Groveport, USA
MidFull-time
#Indeed As a company, we promote a culture of honesty and integrity, and value the trust it allows us to build with customers and employees alike. Our focus on our people is what sets us apart and keeps our customers com
Discovered TodayView →
Analyst, PTP
Chennai, IND
MidFull-time
At Maersk, we are a global leader in integrated logistics, pioneering the industry for over a century. Our commitment to innovation and transformation continuously redefines the boundaries of what’s possible—setting new
Discovered TodayView →
Assistant Operations Manager
Pitt Meadows, CAN
ManagerFull-time
Position Summary The Fulfillment & Logistics Operations Manager is responsible for leading warehouse, inventory, and fulfillment operations across facilities such as CFS, CY, inland depots, bonded warehouses, and other m
Discovered TodayView →
Forklift Operator - Groveport, OH
Groveport, USA
MidFull-time
#Indeed As a company, we promote a culture of honesty and integrity, and value the trust it allows us to build with customers and employees alike. Our focus on our people is what sets us apart and keeps our customers com
Discovered TodayView →
Operations Supervisor- Tracy, CA
Tracy, USA
MidFull-time
About Us: As a company, we promote a culture of honesty and integrity, and value the trust it allows us to build with customers and employees alike. Our focus on our people is what sets us apart and keeps our customers c
Discovered TodayView →
Supervisor, Operations 3rd shift -Coppell, TX
Coppell, USA
Discovered TodayFull-time
Customer Success Partner
Charlotte, USA
Discovered TodayFull-time
Forklift Operator -1st shift- Groveport, OH
Groveport, USA
Discovered TodayFull-time
Forklift Operator - 1st shift - Groveport, OH
Groveport, USA
Discovered TodayFull-time
Analyst, PTP
Chennai, IND
Discovered TodayFull-time
Assistant Operations Manager
Pitt Meadows, CAN
Discovered TodayFull-time
Forklift Operator - Groveport, OH
Groveport, USA
Discovered TodayFull-time
Operations Supervisor- Tracy, CA
Tracy, USA
Discovered TodayFull-time