Lead, IT Support

• 5+ years of experience in a support or service role with progressive responsibility and a STEM related bachelor’s degree or equivalent experience (9+ years of total experience).
• Some leadership experience, even informal, like mentoring or training others.
• Hands-on experience with ITSM tools like Jira, ServiceNow or similar, and experience in following a framework for service delivery such as ITIL.
• Extensive technical expertise and proficiency in at least 4 of the following areas:
• Windows and Linux desktop operating systems (including imaging, ongoing maintenance, technical troubleshooting)
• PC hardware (including the ability to assemble and dissemble desktop PCs).
• Active Directory and Group Policy
• At least one scripting language
• Microsoft 365
• Networking infrastructure
• Virtualization technologies, public / private cloud
• Experience successfully delivering and supporting a medium to complex, end‐to‐end IT project, overseeing all phases from initial requirements gathering and planning through implementation, testing, stakeholder coordination, and ongoing operational support.
• Familiarity with common AI platforms and the ability to write effective prompts, evaluate AI-generated outputs, and identify opportunities to leverage AI to improve service delivery and operational efficiency.

• Certifications in ITIL and HDI-SCM.
• Advanced PowerShell scripting.
• Proficient in utilizing Excel for data manipulation, analysis, and visualization.
• Experience with cloud-based technologies (Azure, O365, AWS).
• Security Frameworks and technology: ISO 27001, NIST 800-171, IPSEC, SSL VPNs, firewalls, etc.
• Experience in fast-paced, high-tech industries like semiconductors or aerospace, supporting engineers, labs, manufacturing, and critical operations such as mission control, launch, and test ops.
• Ability to communicate and present complex and technical concepts and ideas to a general audience.

This position may require prolonged periods of sitting, standing, walking, computer work, and occasional exposure to moderate levels of noise, dust, and fumes in production areas.

Level and base salary will be determined on a case-by-case basis and may vary based on the following considerations: job-related knowledge and skills, education, and experience.

Base salary is just one component of our total rewards package at Rocket Lab. Employees may also receive company equity and access to a robust benefits package including: top tier medical HMO, PPO & a 100% company-sponsored HSA plan option, dental and vision coverage, 3 weeks paid vacation and 7 days sick leave per year, 11 paid holidays per year, flexible spending and dependent care savings accounts, paid parental leave, disability insurance, life insurance, and access to a 401(k) retirement plan with company match. Other perks include: discounted employee stock purchase program, flex schedule, free breakfast and lunch catered 2x/week, and free snacks/drinks.

Eligibility for benefits may vary based on employment status, please check with your recruiter for a comprehensive list of the benefits available for this role.

Benefit programs are subject to change at the company’s discretion.

We’re on a mission to unlock the potential of space to improve life on Earth, but that’s not an easy task.

It takes hard work, determination, relentless innovation, teamwork, grit, and an unwavering commitment to achieving what others often deem impossible.

Our people out-think, out-work, and out-pace.

We pride ourselves on having each other’s backs, checking our egos at the door, and rolling up our sleeves on all tasks big and small.

We thrive under pressure, work to tight deadlines, and our focus is always on how we can deliver, rather than dwelling on the challenges that stand in the way.

Important information:

FOR CANDIDATES SEEKING TO WORK IN US OFFICES ONLY:

To conform to U.S. Government space technology export regulations, including the International Traffic in Arms Regulations (ITAR), Rocket Lab Employees must be a U.S. citizen, lawful U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum, or be eligible to obtain the required authorizations from the U.S.

of State and/or the U.S.

of Commerce, as applicable.

Learn more about ITAR here.

Rocket Lab provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment at Rocket Lab, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Applicants requiring a reasonable accommodation for the application/interview process for a job in the United States should contact Giulia Johnson at g.biow@rocketlabusa.com.

This dedicated resource is intended solely to assist job seekers with disabilities whose disability prevents them from being able to apply/interview.

Only messages left for this purpose will be considered.

A response to your request may take up to two business days.

FOR CANDIDATES SEEKING TO WORK IN NEW ZEALAND OFFICES ONLY:

For security reasons, background checks will be undertaken prior to any employment offers being made to an applicant.

These checks will include nationality checks as it is a requirement of this position that you be eligible to access equipment and data regulated by the United States' International Traffic in Arms Regulations.

Under these Regulations, you may be ineligible for this role if you do not hold citizenship of Australia, Japan, New Zealand, Switzerland, the European Union, or a country that is part of NATO, or if you hold ineligible dual citizenship or nationality.

For more information on these Regulations, click here ITAR Regulations.