Lead Infrastructure Services Delivery Engineer

Develop and maintain strong working knowledge in one or more Ping Identity products, including PingFederate, PingAccess, Ping Directory, PingID, and PingOne, with a focus on secure access management, governance, and SSO enablement.

Provide end-to-end production support for access management platforms, ensuring high availability, incident resolution, and adherence to operational SLAs and governance standards.

Partner closely with engineering teams to support SSO onboarding, integration activities, and platform enhancements, while continuously building domain expertise.

Demonstrate the ability to balance production support and engineering-driven initiatives, adapting to dynamic team priorities and business requirements.

Participate in planned change implementations (including weekends) and provide support during disaster recovery events and critical incidents outside standard business hours.

Work in a rotational shift model (Early Morning & Afternoon shifts) to ensure global coverage and operational continuity.

Contribute to automation initiatives using scripting or programming. Exposure to AI/ML-driven operational improvements is an added advantage.

Utilize tools such as ServiceNow for efficient incident, problem, and change management, ensuring timely resolution and root cause analysis.

Proactively learn and adopt new tools, technologies, and security capabilities introduced within the access management ecosystem.

Exhibit strong communication and collaboration skills to work effectively with global teams, stakeholders, and cross-functional partners. Actual salary is determined based on the role, location, individual experience, skills, and other considerations. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

DTCC proudly supports Flexible Work Arrangements favoring openness and gives people freedom to do their jobs well, by encouraging diverse opinions and emphasizing teamwork. When you join our team, you’ll have an opportunity to make meaningful contributions at a company that is recognized as a thought leader in both the financial services and technology industries. A DTCC career is more than a good way to earn a living. It’s the chance to make a difference at a company that’s truly one of a kind.

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