Lead Human Factors Engineer

Conduct usability evaluations of EHR systems (Oracle Health/Cerner and VistA/CPRS) using heuristic evaluations, cognitive walkthroughs, and user testing

Lead user research including contextual inquiries, task analysis, workflow observations, and user interviews with clinicians

Apply human-centered design methodologies to develop intuitive interfaces, workflows, and clinical informatics solutions

Identify usability issues, safety risks, and workflow inefficiencies; develop evidence-based recommendations

Design clinical decision support (CDS) alerts, order sets, and documentation templates following usability best practices to reduce alert fatigue and cognitive burden

Plan and conduct usability testing sessions with representative end users (clinicians, nurses, pharmacists)

Develop test protocols, scenarios, and metrics aligned with NIST and ISO human factors standards

Analyze results using quantitative metrics (task completion, time-on-task, error rates) and qualitative feedback

Document findings in usability reports with prioritized recommendations and impact assessments

Support patient safety initiatives by identifying and mitigating use errors, workarounds, and safety hazards

Provide technical leadership and mentorship to junior human factors specialists and UX designers

Facilitate user-centered design workshops and design thinking sessions with multidisciplinary teams

Present usability findings and recommendations to clinical leadership, informatics teams, and executives