Lead Hand Crew Scheduling

Our mission is to be the preferred airline of our customers and our team.

Open-mindedness, concern for others, intelligence at work and, above all, a healthy dose of fun enable us to achieve great things every day. Our dedication has earned us the title of the world's best leisure airline multiple times, and we’re just getting started.

Want to join us? You will have the chance to enjoy exclusive travel privileges to explore the world and create unforgettable memories. You will also have the opportunity to work in a modern, inspiring environment.

In collaboration with the Manager, Crew Scheduling, the incumbent plays a key role in supporting and guiding Crew Scheduling Coordinators while ensuring the smooth execution of daily crew operations. The person acts as a subject matter expert, promotes compliance with collective agreements and Transport Canada regulations, and contributes to the development of team knowledge and operational excellence.

Support, coach, and guide Crew Scheduling Coordinators in their day-to-day activities.

Ensure the smooth execution of daily crew scheduling operations and assist in resolving operational challenges.

Promote and ensure compliance with crew collective agreements and Transport Canada regulations.

Coordinate onboarding, training, and knowledge development activities for Crew Scheduling Coordinators.

Monitor crew qualifications, training requirements, and flight training follow-ups for flight crew members.

Maintain and update operational procedures, documentation, and SharePoint resources.

Oversee the quality of crew travel and accommodation bookings and ensure appropriate follow-up when required.

Collaborate with internal departments, unions, suppliers, and operational partners to coordinate special operations and subcontracted activities.