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Lead Front Desk Associate/Assistant Manager
Scenthound - South Denver
Centennial, USA
Full-time
Mid
Onsite
USD 17-24 hourly / hour
Discovered 1 weeks ago
Free
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• Complimentary Scenthound Membership
- 401(k)
- Employee discounts
- Training & development
- Foster an environment that prioritizes dog wellness and safety
- Provide leadership, guidance, and mentorship for other Scenter employees
- Drive employee development through leadership, training, and performance reviews
- Promptly and accurately communicate information from upper management to your team
- Identify when/ where help is needed and provide assistance to keep Scenter on schedule
- Create an environment conducive to teamwork, open communication, and Scenthound values
- Drive membership sales through health and wellness education
- Drive key performance indicators – average ticket price and rebook ratio – through memberships, service add-ons, and retail sales
- Develop membership leads; Follow up with potential members
- Answer phone calls, schedule customer appointments, manage customer profiles and records
- Manage cash drawer – responsible for daily cash handling
- Manage customer expectations; Resolve customer concerns; Retain memberships
- Adhere to Scenthound sanitary and cleaning practices – keep reception area clean and presentable
- Perform other tasks and duties as assigned by the Area Manager or General Manager
- Effective communication with team members and dog parents
- Leadership, coaching, mentorship
- Confidence in selling services and products
- Ability to connect with customers (both canine and human!) and provide outstanding customer service
- Ability to learn our products and services to educate the dog parents; speak to our values and culture as a basis for our services
- Effective communication with team members and dog parents (in person and on the phone)
- Independently solve problems using Scenthound values and culture as a guide
- Attention to detail
- Time-management; Scheduling appointments efficiently
- Accountability; hold oneself and others to Scenthound standards
- Direct career growth path to Management positions (General Manager, Area Manager)
- Competitive hourly base pay
- Merit-based pay increases
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