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Lead Engineer - Application Support 4C
Genpact
Riverside, USA
Full-time
Lead
Hybrid
Discovered 1 weeks ago
awssqlvmware
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Responsibilities
- Provide Level 3 support for complex and critical production issues related to P&C insurance applications
- Lead root cause analysis (RCA) for recurring or high-severity incidents and implement permanent fixes
- Collaborate with L1/L2 support teams to guide troubleshooting and knowledge transfer
- Participate in incidents, problems, and change management processes.
- Support core P&C systems including Policy Administration, Claims, Billing, Rating, and Underwriting platforms
- Analyze business and system impacts of defects across personal, commercial, and specialty lines
- Work closely with business stakeholders to understand insurance workflows, rules, and regulatory constraints
- Validate defect fixes and enhancements through functional and technical testing
- Review and support application changes, releases, and patches
- Assist development teams with production deployments and post-release validation
- Ensure system changes comply with regulatory, audit, and data security requirements
- Update support documentation, runbooks, and knowledge articles
- Perform advanced SQL queries and data analysis to investigate data integrity and transactional issues
- Analyze logs, batch jobs, APIs, and integrations with third-party systems (e.g., vendors, reinsurers)
- Identify performance bottlenecks and support tuning efforts
- Support batch processing, nightly cycles, renewals, and large-volume transactions
Qualifications
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- Required Skills
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- The approximate annual base compensation range for this position is:
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