Lead Engineer - Application Support 4C

Role overview

Platform development and management

• Design, develop, configure, and automate Ironclad CLM solutions.
• Build workflows, approval processes, contract templates, clause libraries, and business rules.
• Administer users, permissions, releases, and environments.
• Migrate legacy contracts while ensuring data integrity.
• Own governance, monitoring, incidents, change control, and platform reliability.
• Apply process intelligence and Ironclad AI features where appropriate.

Delivery and support

• Manage development and operational tasks and participate in Agile ceremonies.
• Provide production support and troubleshoot platform integrations.
• Create testing plans for unit, integration, and user acceptance testing.
• Maintain technical documentation, procedures, and cross-team training.
• Monitor adoption and data quality and drive continuous improvement.
• Support vulnerability remediation, risk assessments, incident response, and compliance.

Qualifications

• Bachelor's degree in IT or a relevant field.
• Experience with Ironclad or similar CLM tools and advanced administration capabilities.
• Experience with SaaS governance, cloud security, enterprise integrations, and cloud applications.
• Familiarity with legal operations, procurement, or contract management.
• Knowledge of security practices, compliance frameworks, audit requirements, and non-functional requirements.
• Experience in Agile, Product Model, and Scrum delivery environments.
• Strong troubleshooting, analytical, communication, collaboration, and prioritization skills.
• Experience with Legal, Procurement, Compliance, or Security stakeholders is preferred.

Listed skills

• Agile methodology, ITIL practices, release management, risk management, process automation, robotic process automation, technical support, Unix shell scripting, Microsoft Access VBA, collaboration, and English proficiency.

Workplace

• The source specifies Office Work and an onsite Hyderabad work location.