Lead Dock Service Technician

Responsibilities

• Install, service, troubleshoot, and repair commercial and industrial dock equipment, including: Dock levelers Elevated platforms Dock seals and shelters Dock bumpers Vehicle restraints Dock plates Dock lifts Edge-of-dock equipment Loading dock doors and related dock equipment Whiling to work on overhead doors and pedestrian man doors if necessary
• Dock levelers
• Elevated platforms
• Dock seals and shelters
• Dock bumpers
• Vehicle restraints
• Dock plates
• Dock lifts
• Edge-of-dock equipment
• Loading dock doors and related dock equipment
• Whiling to work on overhead doors and pedestrian man doors if necessary
• Mechanical, hydraulic, air activated dock levelers
• Diagnose equipment problems, identify solutions, and complete required repairs.
• Assess job scope at the beginning of each job and immediately communicate discrepancies to the scheduler, including warranty concerns, site conditions, required parts, and safety issues.
• Provide estimates for required person-hours and repair-versus-replacement recommendations.
• Regularly communicate and coordinate with the scheduler regarding troubleshooting, solutions, parts requirements, and job status.
• Perform welding as required for installation and repair work.
• Work safely with hand tools, power tools, lifts, ladders, trailers, and other equipment.
• Safely transport products, tools, equipment, and manlifts to and from job sites.
• Maintain a professional manner when interacting with warehouse staff, construction project managers, customers, other trades, and safety personnel.
• Maintain a strong focus on quality workmanship and customer satisfaction.
• Champion company safety standards and demonstrate a strong safety-first mindset.
• Provide guidance and mentorship to helpers while assisting them in developing their technical skills.
• Complete all required paperwork accurately and daily, including timesheets, FHLA forms, job work orders, detailed job notes, and applicable part numbers.