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Lead DevOps & Platform Engineer

Cloud Pharmacy
Vancouver, CAN
Full Time
Lead
Hybrid
Today
AzureTerraformBicepGitHub ActionsCI/CDInfrastructure as Code
Free

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Role Details

  • Full time, on site required, flexible hybrid work considered; regular travel between Vancouver area offices required
  • As our first Lead DevOps & Platform Engineer, you will establish and shape the technical foundation of our software development lifecycle

About Us

  • We are a growing Vancouver technology startup building proprietary, AI enabled software and smart digital solutions
  • We use AI extensively across product development and engineering, while protecting our source code, confidential information, customer data, brands, and other intellectual property

What You Will Own Cloud Platform and Software Delivery

  • Implement industry standard DevOps & Agile/SAFe Agile standards, tools, and governance frameworks
  • Own the architecture, reliability, security, performance, and cost management of the Microsoft Azure platform
  • Implement repeatable Infrastructure as Code using Terraform and/or Bicep
  • Standardize GitHub Actions pipelines, repository governance, branch protections, reusable workflows, release controls, and reliable rollback paths
  • Embed automated testing, code quality checks, web application vulnerability scanning, monitoring and remediation of CVEs/zero day threats, secrets protection, and deployment safeguards

Reliability, Security, and Operations

  • Select and implement an observability stack from the ground up, covering logs, metrics, traces, dashboards, actionable alerts, service ownership, and appropriate service level objectives
  • Establish and support secure cloud identity and access management policies including secrets, network security, conditional access policies, role based access, privileged identity management (PIM), and Azure Key Vault
  • Lead production incident response, blameless reviews, runbooks, and continual reliability improvements
  • Define and test recovery objectives, disaster recovery procedures, and business continuity plans, while improving Azure cost visibility, budgets, alerts, and optimization
  • Contribute to the implementation and management of ITSM best practices using Jira Service Management for Change, Incidents, Problem, and Service Requests

AI Enabled Engineering

  • Establish secure, approved AI assisted development workflows across coding, testing, review, documentation, infrastructure work, troubleshooting, and incident analysis
  • Create practical guardrails that protect proprietary source code, credentials, confidential information, customer data, and regulated data when engineers use AI tools and agents
  • Partner with product and development teams to productionize AI enabled services on Azure, including repeatable environments, identity, secrets, evaluation and release gates, versioning, rollback, monitoring, rate limits, consumption, and cost controls
  • Evaluate emerging AI platform and engineering tools based on measurable business value, security, reliability, and cost

Technical Leadership and Team Growth

  • Translate product priorities into architecture, technical plans, sequencing, estimates, and delivery standards
  • Coordinate technical implementation and execution of work by the broader development team through architecture and code reviews, mentoring, documentation, and clear engineering standards
  • Maintain various documentation: architecture diagrams, ITSM records, runbooks, operating procedures, executive summaries of platform risks & investment requirements, progress reports, communications, and presentations
  • Assess capability and capacity gaps, recommend the next stage platform organization, and participate in selecting, interviewing, and onboarding future hires

What You Bring

  • Substantial hands on experience, typically seven or more years, in DevOps, platform engineering, Full Stack Development, UI/UX design processes, Scrum facilitation, site reliability engineering, cloud infrastructure, and creation of a variety of digital products and service or business critical syst
  • Comprehensive knowledge of Agile/SAFe Agile principles and best practices
  • Demonstrated ownership of production workloads in Microsoft Azure
  • Deep experience building GitHub Actions pipelines and administering GitHub repository and organization governance
  • Production experience with Terraform and/or Bicep
  • Experience establishing monitoring, logging, tracing, alerting, incident response, backup, and disaster recovery practices
  • Strong cloud security fundamentals, including Entra based identity and access, secrets management, network controls, vulnerability management, and secure software supply chain practices
  • Professional experience supporting AI or ML enabled applications in production
  • Ability to automate operational work using PowerShell, Bash, Python, or another suitable language
  • Demonstrated technical leadership across distributed teams with clear written and verbal communication skills
  • A degree, diploma, or certificate in computer science, engineering, or a related discipline, or equivalent experience

Helpful Experience

  • Azure hosted AI services, managed model APIs, retrieval or search components, AI gateways, model or prompt evaluation, and LLMOps/MLOps practices
  • Azure Monitor, Application Insights, Log Analytics, OpenTelemetry, Grafana, Datadog, or comparable observability technologies
  • Building or scaling SaaS/PaaS products in a startup or growth stage company
  • Healthcare, pharmacy, or another regulated environment, including implementation of technical controls and evidence supporting PIPEDA, HIPAA, SOC 2 readiness, or comparable obligations
  • Docker and Kubernetes or AKS where orchestration is justified; Azure, cloud security, infrastructure, FinOps, or related certifications
  • Comprehensive experience working in an ITIL 4 IT Service Management environment

Why Join Us

  • Build the platform foundation and operating model rather than inherit a mature system
  • Shape how AI is used across both our products and our engineering organization
  • Have meaningful authority over architecture, tools, standards, reliability, and the platform roadmap
  • Work directly with leadership, product, and development teams on decisions with visible business impact
  • Help define the future platform and DevOps team, and potentially lead it as the company grows

Compensation and Working Model

  • CAD 140,000 CAD 160,000 annual base salary, based on relevant experience and demonstrated capability
  • Eligibility for a performance based bonus
  • Extended health and dental coverage
  • Paid vacation and statutory holidays in accordance with company policy
  • Employer supported training or certifications where aligned with the role and approved business needs

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