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Lead DevOps Engineer - Observability & Monitoring
EPAM Systems, Inc.
Remote, CAN
Full-time
Senior · 7+ years experience
Remote
Discovered 3 weeks ago
DynatraceSplunkGrafanaJIRALog AnalyticsAzure Monitor
Free
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DynatraceSplunkGrafanaJIRALog AnalyticsAzure Monitor
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Responsibilities
- Manage end-to-end monitoring, alerting, and observability for production applications using Dynatrace, Splunk, and Grafana, ensuring system reliability and performance
- Develop and maintain documentation outlining best practices for logging and monitoring, while conducting regular audits to ensure compliance with company policies and industry standards
- Triage, prioritize, and resolve medium-complexity incidents and service requests using JIRA, providing warm handoff notes and escalation support for tickets beyond Level 2
- Define service level objectives for each product request type and establish average completion time benchmarks to drive continuous improvement
- Present metrics and escalated ticket trends regularly to leadership, identifying opportunities to shift support processes left and reduce incident recurrence
- Participate in cross-functional initiatives related to observability standards and be available for off-hours monitoring, on-call escalations, and pager duty coverage
Requirements
- 7 or more years of experience working within DevOps or SRE teams, with a strong focus on incident and request management in high-availability production environments
- Hands-on advanced expertise in Dynatrace, Splunk, and Grafana, with the ability to configure monitoring setups and administer tooling
- Proven experience with Azure logging and monitoring solutions including Log Analytics, Azure Monitor, and Application Insights
- Solid understanding of observability principles covering monitoring, logging, and distributed tracing across scalable, fault-tolerant systems
- Strong analytical and problem-solving skills with the ability to troubleshoot complex issues under pressure and communicate findings clearly to technical and non-technical stakeholders
- Bachelor's degree in Computer Science or a related field and/or equivalent work experience, with excellent English communication skills and the ability to work both independently and collaboratively
- EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our clients, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential. Engineer the Future with a Career at EPAM
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