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Key skills for this role
Based on business needs, reviews digital support solution data, market capabilities, and operational requirements to assist in evaluating tools, platforms, and analytics opportunities that support global customer support transformation.
Regularly reviews operational insights from multiple sources, collates findings, and identifies key trends, risks, and performance drivers for program manager and leadership evaluation.
Serves as analytical support for digital transformation programs, working with internal and partner resources to define metrics, build reports, analyze Jira or operational data, and track initiative performance.
Attends digital strategy project meetings and supports development of data-driven documentation for digital strategy initiatives, inclusive but not limited to performance dashboards, business requirements, metric definitions, process flows, analysis summaries, and operational readouts.
Contributes to the analysis of conversational get-help content performance, customer journey behavior, containment effectiveness, and support channel outcomes to inform content strategy and continuous improvement recommendations.
Supports special analysis projects as determined by Management.
BA/BS or Equivalent Experience
5 -10 years in data analysis experience for consumer facing digital strategy solutions
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Milpitas, USA
Milpitas, USA
Milpitas, USA
Milpitas, USA
Milpitas, USA
Milpitas, USA
Milpitas, USA
Specialist in NAND flash memory and data storage solutions.
Visit company websiteJobs and hiring trendsUSD 126300-214700 yearly / year
Full-time
Senior · 5+ years experience
Hybrid
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