Lead Customer Service Representative

May receive and sign vendor deliveries and verify quality and quantity of product.

Follows Company and/or brand guidelines for product breakage or spoilage.

Staffing Controls: Supervises the activities of customer service representatives in the absence of the Store Assistant Manager.

Helps coach and train new employees to carry out their duties in accordance with Company and/or brand operating, conduct and performance standards.

Monitors customer traffic and makes appropriate adjustments to decrease waiting time; may reschedule or re-assign duties of employees based on operational or discipline needs.

Assists with counseling of employees and provides feedback to help employees improve performance.

May provide direction for managing the fast food service area of the store.

Knows the gasoline pricing strategy for the store and changes gasoline prices correctly.

Security Controls: Reports all incidents including but not limited to employee or customer injuries, theft, property damage or improper sanitation or waste disposal to the Store Manager.

Reports any situation in which unsafe, unlawful or unethical conduct is or might be occurring.

Administrative: Performs duties associated with shift change such as counting the cash drawer, recording employee purchases and completing end of shift/shift change reports.

Keeps and ensures all employees keep accurate time keeping records.

May take inventory of supplies and equipment.

Attends job-related meetings (may be required to work irregular hours).

Provides regular and predicable onsite attendance.

Complete daily store reports and other duties as assigned by the Store Manager.

JOB REQUIREMENTS:

High school diploma or GED preferred.

Experience in retail sales preferred.

Ability to work with the equipment, tools and materials listed above.

Ability to work as scheduled including arriving to work on time.

Ability to communicate information and ideas so others will understand.

Ability to perform the four (4) basic arithmetic operations (add, subtract, multiply and divide) preferred.

Ability to perform essential duties and physical functions described below.

Ability to work in the conditions described below.

PHYSICAL REQUIREMENTS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical activity inventory of the position includes:

Ability to be exposed to cold or warm temperature extremes performing occasional work in a walk-in cooler and/or freezer and outdoors

Ability to occasionally lift and/or carry up to 30 pounds from ground to overhead (i.e., assisting in stocking/maintaining inventory levels)

Ability to occasionally lift and/or carry up to 50 pounds from ground to waist (i.e., to replenish fountain syrups).

Ability to grasp, reach and manipulate objects with hands for entire shift. (This handwork requires eye-hand coordination.

Ability to push/pull with arms up to a force of 20 pounds (i.e., utilizing a hand-truck)

Able to reach overhead for objects

Ability to bend and twist at waist

Ability to communicate orally

Ability to operate a cash register and/or computer keyboard

Ability to stoop, kneel, squat, bend, push, and pull

Ability to work alone

Be exposed to occasional noise

Ability to stand and/or walk for an entire shift

May require climbing a ladder to store and retrieve materials or place and remove signs

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Working conditions inventory of the position includes:

Perform approximately 95% of all work indoors, but will be required to clean parking lots, gas pumps, take out garbage, etc.

Exposure to extreme cold temperatures while performing occasional work in a walk in cooler and/or freezer.

Exposure to occasional noise.

Work with minimum direction and periodic supervision.

JOB DESCRIPTION ACKNOWLEDGMENT

This Job Description indicates the general nature and level of work to be performed in this position and it is not intended to contain or be interpreted as a comprehensive inventory of all the duties, responsibilities, functions and qualifications required of the position. The incumbent may be asked to perform other duties and will be evaluated, in part, on performance of the tasks listed in this job description. As with all positions, the responsibilities and duties of this position may change. The Company reserves the right to revise this Job Description at any time with or without notice. This Job Description does not constitute a contract for employment and either the incumbent or the Company may terminate employment at any time, for any reason, with or without notice.

Circle K is an Equal Opportunity Employer. The Company complies with the Americans with Disabilities Act (the ADA) and all state and local disability laws. Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the ADA and certain state or local laws as long as it does not impose an undue hardship on the Company. Please inform the Company’s Human Resources Representative if you need assistance completing any forms or to otherwise participate in the application process.