Lead Core Application Support Engineer

Job Purpose

1. Core Application Strategy & Management

• Define and implement core application strategy, roadmap, and support framework aligned with business needs
• Provide expert-level support for trading, clearing, settlement, and market data systems
• Act as escalation point for critical incidents, ensuring timely resolution within SLA
• Lead incident management, root cause analysis (RCA), and preventive actions
• Drive automation, optimization, and continuous improvement of support processes
• Maintain comprehensive documentation, configurations, and knowledge base

2. Operations & System Reliability

• Ensure high availability, performance, and stability of core applications
• Manage system upgrades, patches, configurations, and maintenance activities
• Oversee capacity planning, storage, and database performance
• Ensure daily operations of trading, clearing, and CSD systems run as per schedule
• Implement and monitor backup, disaster recovery (DR), and failover mechanisms
• Manage replication and data synchronization across primary and DR environments

3. IT Service Management & Quality Assurance

• Lead incident, problem, and change management processes aligned with ITIL
• Define troubleshooting standards and ensure effective issue resolution
• Ensure compliance with SLAs, service quality, and operational KPIs
• Oversee system installations, upgrades, and infrastructure integration
• Ensure audit-ready documentation and adherence to internal controls

4. Security, Governance & Compliance

• Ensure application security, data integrity, and compliance with regulatory standards
• Support security testing and vulnerability assessments
• Enforce governance, policies, and procedures for system changes and operations
• Ensure trading and settlement systems comply with market regulations

5. Leadership & People Management

• Lead and mentor Core Application Support team
• Set objectives, manage performance, and drive team development
• Foster a high-performance and collaborative team culture

6. Stakeholder & Vendor Management

• Collaborate with internal teams (trading, clearing, IT, development) for issue resolution
• Manage vendor relationships, SLAs, and service delivery performance
• Coordinate with third-party providers for system upgrades and support

7. Project & Change Management

• Lead application-related projects, upgrades, and enhancements
• Manage change implementation (patches, releases, configurations)
• Ensure proper evaluation, testing, and documentation of all changes

8. Risk, Continuity & Improvement

• Ensure business continuity, risk management, and disaster recovery readiness
• Identify and implement process improvements and automation initiatives
• Drive digital transformation and system optimization initiatives

9. Budget & Governance

• Monitor departmental activities against approved budgets
• Ensure cost-effective operations and report variances

Qualifications & Experience

• Bachelor’s degree in computer science, IT, or related field
• 8+ years of experience in application support within capital markets / stock exchange environment
• Strong experience in trading, clearing, settlement, or market data systems
• Minimum 4+ years in leadership or senior support roles

Department: IT Applications & Systems

• Problem Solving & Analytical Thinking

• Stakeholder Management