Lead Clinical Robot Associate - Durham, CA

We envision a future powered by robots that work seamlessly with human teams.

We build the artificial intelligence that enables service robots to collaborate with people and adapt to dynamic human environments.

Join our mission-driven, venture-backed team as we build out our customer-facing operations arm.

As part of Diligent Robotics’ founding operations team, you will uphold the highest standards for safe clinical use of robots in real-world hospital environments.

Through excellent communication and documentation, you will work alongside the hospital staff and our engineering team while assisting a cutting-edge fleet of robots.

As part of the founding team, you will help design and implement processes as the organization scales.

Clinical Robot Associates will solve unexpected situations that might arise during a shift, and work effectively as a team to ensure exceptional results to our hospital partners.

This is a full-time, Supervisor role at Diligent Robotics and working 9am-5pm ET, Monday-Friday.

This position is located in Durham, NC and you must be local to be considered.

This is not an engineering position and a background in robotics or engineering is not required.

If you have ever been an outstanding customer service representative helping busy customers with their needs, you may be a great fit for the role.

Your day-to-day responsibilities will include:

• Monitoring and safely assisting mobile service robots in a hospital environment
• Collecting data and troubleshooting in a variety of real-world situations, while simultaneously providing detailed and accurate feedback to our engineers
• Prioritizing the customer experience, ensuring their expectations are always met or exceeded
• Communicating with hospital staff and, occasionally, the public regarding robot operation

Your supervisory responsibilities will include:

• Prepare and publish monthly schedules
• Onboarding and training new Clinical Robot Associates
• Approve time cards
• Escalating corrective action issues
• Find coverage with callouts

A good candidate would be, at minimum:

• A high school graduate or possess a GED