linkedin
Lead Client Solutions (Middle East, Africa and Turkey)
Channel Factory
Dubai, UAE
Full Time
Lead
1 weeks ago
Digital MediaClient SolutionsStrategic PlanningTeam LeadershipCampaign ManagementYouTube Advertising
Free
Job Fit Check
Base Career helps you apply smarter for this job.
?%
Ready to ScanKey skills for this role
Digital MediaClient SolutionsStrategic Planning
About the Role
Channel Factory seeks a Lead, Client Solutions for the Middle East, Africa, and Turkey region. This senior leadership role oversees client solutions excellence, strategic execution, and team development.
Key Skills for This Role
Digital MediaClient SolutionsStrategic PlanningTeam LeadershipCampaign ManagementYouTube Advertising
Responsibilities
- Oversee the Client Solutions team's performance and strategic initiatives for the region
- Develop and execute growth strategies to expand and retain client business
- Define and implement client communication frameworks and best practices
- Lead the team's engagement with key agency groups and enterprise level clients
- Manage a team of 6+ Client Solutions Managers, ensuring development through coaching and mentorship
- Serve as the primary strategic contact for high value clients and agency partners
- Lead client retention, renewals, and incremental growth strategies across the region
- Act as the key escalation point for troubleshooting campaign related challenges
- Oversee campaign pacing and KPI performance, ensuring proactive optimization efforts
- Implement scalable operational processes that enhance efficiency across the Client Solutions team
Requirements
- 7+ years of experience in digital media, with at least 2+ years in a leadership or senior client facing role within a digital advertising organization, ad tech startup and/or media agency
- Strong track record of managing and developing teams, with proven mentorship abilities
- Extensive knowledge of YouTube and/or Social Media advertising, programmatic media, and digital video platforms
- Highly proficient in campaign management, performance tracking, and data driven optimization
- Advanced analytical skills, with expertise in Excel, forecasting, and KPI analysis
- Exceptional communication, negotiation, and relationship management skills
- Experience with Salesforce or similar CRM and reporting platforms
Full Job Posting
About Channel Factory
- Channel Factory provides intelligent marketing solutions for contextual safety, suitability, and performance for brands and agencies.
- Our platform helps marketers implement, automate, and scale marketing programs across YouTube and emerging growth channels.
About The Role
- The Lead, Client Solutions (CSM Lead) is responsible for overseeing client solutions excellence, strategic execution, and team development across the region.
- This role requires a blend of leadership, strategic planning, and client management expertise.
- As the primary escalation point, the Lead CSM develops client solutions strategies, manages high value accounts, optimizes processes, and mentors a team.
Key Responsibilities
- Oversee the Client Solutions team's performance and strategic initiatives for the region.
- Develop and execute growth strategies to expand and retain client business.
- Define and implement client communication frameworks and best practices.
- Lead the team's engagement with key agency groups and enterprise level clients, driving expansion efforts in new markets.
- Manage a team of 6+ Client Solutions Managers, ensuring development through coaching, mentorship, and structured training programs.
- Set clear objectives and career development plans for team members.
- Lead onboarding efforts for new hires.
- Foster a high performance team culture focused on collaboration, accountability, and continuous improvement.
- Serve as the primary strategic contact for high value clients and agency partners.
- Lead client retention, renewals, and incremental growth strategies across the region.
- Identify and proactively address challenges or escalations.
- Develop short term and long term account plans for key clients.
Required Skills & Qualifications
- 7+ years of experience in digital media, with at least 2+ years in a leadership or senior client facing role within a digital advertising organization, ad tech startup and/or media agency.
- Strong track record of managing and developing teams, with proven mentorship abilities.
- Extensive knowledge of YouTube and/or Social Media advertising, programmatic media, and digital video platforms.
- Highly proficient in campaign management, performance tracking, and data driven optimization.
- Advanced analytical skills, with expertise in Excel, forecasting, and KPI analysis.
- Exceptional communication, negotiation, and relationship management skills.
- Experience with Salesforce or similar CRM and reporting platforms.
- Google Ads or YouTube certification is a plus.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career