Lead, Client Partner

Lead, coach and develop Customer Delivery Managers.

Set clear objectives, expectations and performance standards.

Foster a culture of accountability, collaboration and customer focus.

Support Strategic Account Managers through functional leadership and capability development.

Own the post-contract customer lifecycle from sales handover through onboarding, adoption, engagement, value realisation and renewal.

Establish and maintain a comprehensive account-health framework.

Strengthen customer governance, success planning and executive engagement approaches.

Improve renewal readiness through customer evidence packs, value narratives and success metrics.

Identify and support appropriate within-contract growth opportunities.

Collaborate closely with Sales, Product, Marketing, Customer Success, Implementation Delivery, RevOps and Enablement teams.

Ensure alignment across the customer lifecycle.

Act as an escalation point for complex customer situations, renewal risks and competitive threats.

Share customer insight to inform product, commercial and strategic decision-making.

Represent Account Management within central leadership forums.

Provide executive insight into customer outcomes, engagement trends, renewal health and portfolio performance.

Help shape Pearson's approach to customer success and long-term customer value creation.

This role enables acquisition-focused sales teams to continue growing new business while dedicated account teams nurture strategic institutional relationships after contract signature.

The successful candidate will play a critical role in creating a consistent customer experience, improving retention, driving adoption and ensuring customers realise measurable value from their investment in Pearson solutions.

WHAT WE ARE LOOKING FOR Essential Experience

Significant leadership experience across Account Management, Customer Success, Strategic Accounts, Post-Sales or Customer Delivery functions.

Experience leading multi-regional or international teams.

Proven success designing and embedding customer-facing operating models, standards and playbooks at scale.

Strong track record of leading through influence within matrix organisations.

Experience developing customer lifecycle strategies that improve adoption, retention and renewal outcomes.

Experience within Higher Education, Education Technology, SaaS or digital learning environments.

Knowledge of customer success technologies and account-health methodologies.

Experience leading transformation or capability-building initiatives.

Familiarity with strategic account planning and enterprise customer engagement models.

At Pearson, we're committed to helping learners realise the life they imagine through learning.

This is a unique opportunity to build and lead a global post-sales capability, shape the future of Account Management within International Higher Education and create lasting impact for institutions, educators and learners around the world.

You'll have the opportunity to influence strategy on a global scale, develop high-performing teams, strengthen customer partnerships and help shape how Pearson delivers long-term value for customers across the higher education sector.

At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more: We are Pearson.

Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing TalentExperienceGlobalTeam@grp.pearson.com.

Job: Sales

Job Family: GO_TO_MARKET

Organization: Higher Education