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• Manage end-to-end order processing activities, ensuring accurate and timely order entry, validation, and fulfillment.
• Monitor order status and proactively coordinate with customers, sales teams, and supply chain stakeholders to resolve order-related issues.
• Maintain accurate order records and ensure compliance with company policies, procedures, and audit requirements.
• Support order scheduling, backlog management, and delivery tracking to meet customer service expectations.
• Investigate and resolve order discrepancies, pricing issues, master data concerns, and billing-related queries.
• Collaborate with cross-functional teams including Sales, Customer Service, Logistics, Finance, and Supply Chain to ensure seamless order execution.
• Assist in implementing process improvements, automation initiatives, and system enhancements to improve operational efficiency.
• Prepare operational reports, analyze order management metrics, and provide insights to support business decisions.
• Support customer onboarding activities, order management projects, and continuous improvement initiatives.
• Ensure adherence to service level agreements (SLAs), key performance indicators (KPIs), and compliance requirements.
Manage end-to-end order processing activities, ensuring accurate and timely order entry, validation, and fulfillment.
Monitor order status and proactively coordinate with customers, sales teams, and supply chain stakeholders to resolve order-related issues.
Maintain accurate order records and ensure compliance with company policies, procedures, and audit requirements.
Support order scheduling, backlog management, and delivery tracking to meet customer service expectations.
Investigate and resolve order discrepancies, pricing issues, master data concerns, and billing-related queries.
Collaborate with cross-functional teams including Sales, Customer Service, Logistics, Finance, and Supply Chain to ensure seamless order execution.
Assist in implementing process improvements, automation initiatives, and system enhancements to improve operational efficiency.
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Prepare operational reports, analyze order management metrics, and provide insights to support business decisions.
Support customer onboarding activities, order management projects, and continuous improvement initiatives.
Ensure adherence to service level agreements (SLAs), key performance indicators (KPIs), and compliance requirements.
Why join Genpact? • Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter • Make an impact – Help global enterprises solve business challenges that matter • Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead • Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day • Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.
Provides business process management and digital transformation services.
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