Lead Assistant Manager - HRO
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About the Role
Role Specific Skills Strong expertise in Employee Lifecycle Administration & HR Shared Services Experience managing HRIS transactions, case management, and escalations Knowledge of payroll support, verifications, & unemployment administration Ability to drive process standardization, governance, and continuous improvement
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Responsibilities
- §Manage end-to-end employee lifecycle administration and complex HR transactions §Oversee HRIS data management, transaction reviews, and exception handling §Handle escalated HR cases, employee inquiries, and SLA management. §Manage unemployment administration, employment verifications, and payroll support activities
- Responsibilities: §Manage end-to-end employee lifecycle administration and complex HR transactions §Oversee HRIS data management, transaction reviews, and exception handling §Handle escalated HR cases, employee inquiries, and SLA management. §Manage unemployment administration, employment verifications, and payroll support activities
Qualifications
- Education Requirements: Graduate/ Postgraduate in HR & Business Admin
- Work Experience Requirements: 5–7 years of experience in HR Operations, HR Shared Services, or Employee Lifecycle Management
- Education Requirements: Graduate/ Postgraduate in HR & Business Admin Work Experience Requirements: 5–7 years of experience in HR Operations, HR Shared Services, or Employee Lifecycle Management
About EXL
EXL is a global data and AI company that provides analytics, digital operations, and industry-specific services to enterprises in insurance, healthcare, banking, retail, media, and energy.
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