Lead/ Application Support Engineer II

Responsible for supporting most complex and business critical applications through strong Incident & Problem management process.

Position Title: Application Support Engineer II

Career Level: P2

Job Category: Senior Associate

Role Type: Hybrid

Job Location: Bangalore

As part of Application Support Team we are responsible for supporting most complex and business critical applications requiring integration across functions with broad impact on business processes, delivering quality support to users.

Responsible for maintaining & supporting most complex and business critical applications requiring integration across functions with broad impact on business processes, delivering quality support to users.

Experience in Troubleshoot and rectify application issues, providing progress updates to seniors/stakeholders

Monitor Alerts related to applications and provide proactive services

Prepare and maintain documentation for all issues and the implemented solutions

Clear understanding of the various upstream / downstream dependencies, end to end business process of the applications

Perform root cause analysis by reviewing application logs, reviewing data and identify and implement corrective and preventive measures

Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors

Ability to troubleshoot of defects, data errors and configuration problems to determine the origin of application error.

Work closely with other operational and support groups and create increased synergies

Flexible to work in rotational shifts (24/7) environment

Identified automation opportunities and implemented them there by eliminating the manual tasks performed by the team

Participate in Functional & Technical KT of the changes planned to production environment and ensuring all related document, diagrams, procedure updated

Participate in validating the application changes, upgrade and other infrastructure changes to production environment.

Demonstrates good judgment in selecting methods and techniques for obtaining solutions

Work on initiatives focused on continuous improvement of the application maintenance & support model and associated processes using appropriate technologies

Partners: Application Support Engineers and cross-functional teams across geographies ( US team)

We are committed to providing an inclusive and accessible hiring process. If you require accommodations at any stage (e.g. application, interviews, onboarding) please let us know, and we will work with you to ensure a seamless experience.

FC Global Services India LLP (First Citizens India) is an Equal Employment Opportunity Employer. We are committed to fostering an inclusive and accessible environment and prohibit all forms of discrimination on the basis of gender, religion, caste, disability, sexual orientation, economic status or any other characteristics protected by the law. We strive to foster a safe and respectful environment in which all individuals are treated with respect and dignity. Our EEO policy ensures fairness throughout the employee life cycle.