Lead Application Support Engineer
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Key skills for this role
Key Skills for This Role
Full Job Posting
Pay and Benefits
- Competitive compensation, including base pay and annual incentive
- Comprehensive health and life insurance and well-being benefits, based on location
- Pension / Retirement benefits
- Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
- DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee).
Your Primary Responsibilities
- Verify analysis performed by team members and implement changes required to prevent reoccurance of incidents
- Resolve Critical application alerts in a timely fashion including production defects, providing business impact and analysis to teams, handling minor enhancements as needed
- Review and update knowledge articles and runbooks with application development teams to confirm information is up to date
- Collaborate with internal teams to provide answers to application issues and escalate to as needed
- Validate and submit responses to requests for information from onging audits
- Review and Execute Disaster Recovery scripts during planned and unplanned outages, providing BCM evidence as needed
- Identify and implement automation opportunities to reduce manual effort associated with application monitoring
- Partner with development teams to provide input into the design and development stages of applications
- Execute the pre-production/production application code deployment plans and end to end vendor application upgrade process (e.g. SNOW, SF, etc)
- Aligns risk and control processes into day to day responsibilities to monitor and mitigate risk; escalates appropriately
Qualifications
- Minimum of 6 years of related experience
- Bachelor's degree preferred or equivalent experience
Talents Needed for Success
• Minimum 5 years of experience in application production support and team management • Knowledge of system administration – system configuration management, resource sharing, operating system fundamentals • Knowledge on application support – basic programming skills, log reading and analysis • Experience in multiple platforms (Operating systems – UNIX, Linux, Windows, VMWare) • Understanding of different technologies and applications: • Networking and Storage technologies – TCP/IP, EMC, NetApp, HP, Cisco • Database – Oracle, Sybase, MS SQL, DB2, Greenplum, Snowflake • Middleware technologies – WebSphere Application Server, WebSphere MQ, Java, JRE, Nutanix. • Knowledge on Mainframe Platform and should be familiar with Cobol, JCL, DB2, CICS • Should have knowledge on MQ tool, Fileaid for DB2, SPUFI, CA View, Service now • Clustering technologies – Veritas, Red Hat, and VMWare vSphere • Cloud Computing – AWS, CloudWatch, Cloud Formation, Azure • Programming and scripting – ability to establish automation, write scripts (Perl, Python, Chef, Puppet) or implement system solutions • General knowledge of industry principles and new technologies like cloud computing, virtualization, etc.
Actual salary is determined based on the role, location, individual experience, skills, and other considerations. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation
About Company
To maintain strong alignment between IT and the business, we are bringing together all Solutions-focused teams under a unified technology organization, IT Solutions. The newly-formed IT Solutions department combines Application Development and Enterprise Application Support functions, allowing us to leverage synergies to support the Solutions business lines.
Company
DTCC proudly supports Flexible Work Arrangements favoring openness and gives people freedom to do their jobs well, by encouraging diverse opinions and emphasizing teamwork. When you join our team, you’ll have an opportunity to make meaningful contributions at a company that is recognized as a thought leader in both the financial services and technology industries. A DTCC career is more than a good way to earn a living. It’s the chance to make a difference at a company that’s truly one of a kind.
Learn more about Clearance and Settlement by clicking here .
About DTCC
Global post-trade market infrastructure for the financial services industry.
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