Lead Application Support Engineer

• Minimum of 6+ years of experience in Application Support, Production Support, Site Reliability Engineering (SRE), or related roles
• Bachelor's degree and/or equivalent practical experience
• Strong experience supporting a 24x7 production environment
• Excellent analytical, troubleshooting, and problem-solving skills with the ability to lead complex incident investigations

REQUIRED , including: ECS EC2 RDS PostgreSQL AWS Glue Kinesis S3 CloudWatch Monitoring IAM Security and Access Controls Lambda (preferred)

• ECS
• EC2
• RDS PostgreSQL
• AWS Glue
• Kinesis
• S3
• CloudWatch Monitoring
• IAM Security and Access Controls
• Lambda (preferred)
• Strong PostgreSQL administration and SQL experience SQL query development and performance troubleshooting Command-line database support Monitoring and diagnostics
• SQL query development and performance troubleshooting
• Command-line database support
• Monitoring and diagnostics
• Experience supporting Snowflake data platforms
• Experience with IBM MQ Queue Manager administration Channel troubleshooting Message flow analysis
• Queue Manager administration
• Channel troubleshooting
• Message flow analysis
• Experience with Autosys scheduling and batch operations
• Linux/Unix administration and command-line experience
• Experience troubleshooting file transfer solutions (SFTP, Managed File Transfer platforms)
• Understanding of application integrations, APIs, middleware, and messaging platforms
• Experience with log analysis and monitoring tools
• Knowledge of networking fundamentals including DNS, TCP/IP, firewalls, and load balancing

• Strong willingness and aptitude to quickly adopt new technologies, including: Generative AI tools Microsoft Copilot AI-assisted troubleshooting solutions
• Generative AI tools
• Microsoft Copilot
• AI-assisted troubleshooting solutions
• Experience leveraging AI to improve operational efficiency and incident response is highly desirable

• Experience supporting Production, Disaster Recovery (DR), and Operational Resiliency testing
• Experience performing root cause analysis and driving permanent corrective actions
• Ability to lead or participate in Major Incident Management (MIM) calls
• Experience with release management, change management, and production deployments

• Experience using ServiceNow or similar ITSM platforms for: Incident Management Change Management Problem Management Knowledge Management
• Incident Management
• Change Management
• Problem Management
• Knowledge Management
• Experience creating and maintaining technical documentation, runbooks, and support procedures
• Understanding of audit, compliance, and operational risk requirements

• Excellent verbal and written communication skills
• Ability to communicate effectively with business, development, infrastructure, and executive stakeholders
• Strong ownership mindset with the ability to drive issues to resolution
• Ability to prioritize multiple competing tasks in a fast-paced environment
• Strong collaboration and teamwork skills

• Willingness to participate in: On-call support rotations Weekend support activities Late-night maintenance windows Disaster Recovery and Resiliency testing events
• On-call support rotations
• Weekend support activities
• Late-night maintenance windows
• Disaster Recovery and Resiliency testing events
• Ability to respond to production incidents during off-hours when required

• Experience supporting: Financial market infrastructure applications Trade processing platforms Data warehousing solutions Real-time messaging systems
• Financial market infrastructure applications
• Trade processing platforms
• Data warehousing solutions
• Real-time messaging systems
• Experience with observability tools such as Splunk, Datadog, Dynatrace, or similar monitoring platforms
• Experience working in Agile, DevOps, or SRE organizations
• Understanding of cloud modernization and application migration initiatives

• Rapid troubleshooting of complex production issues
• Automation-first mindset
• Continuous service improvement focus
• Strong customer and stakeholder orientation
• Ability to learn new technologies quickly and become a subject matter expert
• Commitment to operational stability, resiliency, and platform modernization

The salary range is indicative for roles at the same level within DTCC across all US locations.

Actual salary is determined based on the role, location, individual experience, skills, and other considerations.

We are an equal opportunity employer and value diversity at our company.

We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Please contact us to request accommodation.

DTCC proudly supports Flexible Work Arrangements favoring openness and gives people freedom to do their jobs well, by encouraging diverse opinions and emphasizing teamwork.

When you join our team, you’ll have an opportunity to make meaningful contributions at a company that is recognized as a thought leader in both the financial services and technology industries.

A DTCC career is more than a good way to earn a living.

It’s the chance to make a difference at a company that’s truly one of a kind.

Learn more about Clearance and Settlement by clicking here .