Lead Application Engineer - EPIC Resolute Hospital Billing (REMOTE)

This position is also accountable for application development, modifications of existing and new systems, customer support, consulting and providing information as appropriate to departments, management and the organization.

Scope includes defining and understanding specification, preparing request for proposals, and participating in system acquisition process and implementation.

Serves as an example and facilitator to other team members.

Job Responsibilities: Supports departmental and organizational processes including customer support and problem resolution in a timely manner to ensure maximum system availability. Provides appropriate escalation of critical issues as necessary. Performs high quality definition, analysis, design, programming functions and documentation for assigned projects and requests. Record, track, and document the problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution. Ensures that project solutions -designs, request for proposal, system acquisition, and modification, etc.- meet the goals and objectives of the requesting department Provides leadership to ensure project tasks are completed accurately and within the time estimated from the project schedule or scheduled completion date of request Attends technical/professional training courses -seminar or self-study- for career development and job responsibility performance. Other Job-Related Information: On-call is expected in this position, per the Information Systems On-Call policy Working Conditions: Climbing - Rarely Concentrating - Frequently Continous Learning - Consistently Hearing: Conversation - Consistently Interpersonal Communication - Frequently Kneeling - Rarely Lifting <10 Lbs - Consistently Lifting 50+ Lbs - Rarely Lifting 11-50 Lbs - Occasionally Pulling - Rarely Pushing - Rarely Reaching - Rarely Reading - Frequently Sitting - Frequently Standing - Occasionally Stooping - Rarely Thinking/Reasoning - Consistently Use of Hands - Frequently Color Vision - Rarely Walking - Frequently TriHealth SERVE Standards and ALWAYS Behaviors At TriHealth, we believe there is no responsibility more important than to SERVE our patients, our communities, and our fellow team members. To achieve our vision and mission, ALL TriHealth team members are expected to demonstrate and live the following: Serve: ALWAYS...

• Welcome everyone by making eye contact, greeting with a smile, and saying "hello"
• Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist
• Refrain from using cell phones for personal reasons in public spaces or patient care areas Excel: ALWAYS...
• Recognize and take personal responsibility to address and recover from service breakdowns when a customer's expectations have not been met
• Offer patients and guests priority when waiting (lines, elevators)
• Work on improving quality, safety, and service Respect: ALWAYS...
• Respect cultural and spiritual differences and honor individual preferences.
• Respect everyone’s opinion and contribution, regardless of title/role.
• Speak positively about my team members and other departments in front of patients and guests. Value: ALWAYS...
• Value the time of others by striving to be on time, prepared and actively participating.
• Pick up trash, ensuring the physical environment is clean and safe.
• Be a good steward of our resources, using supplies and equipment efficiently and effectively, and will look for ways to avoid waste. Engage: ALWAYS...
• Acknowledge wins and frequently thank team members and others for contributions.
• Show courtesy and compassion with customers, team members and the community