Lead Analyst – Risk Rating Support

Risk Rating Support Lead Analyst shall be a member of a dynamic team that supports FCB's credit risk rating process including systems and models.

This is a multi-faceted, system-related role that will require the candidate to work with internally built and vendor hosted systems.

This role is responsible for the administration and management of SharePoint Online sites that support the risk rating platform documentation. Key responsibilities include maintaining site pages, layouts, navigation, and overall site architecture; managing document libraries and metadata; and overseeing permission structures in alignment with established governance standards.

In addition, this role will support the design, implementation, and ongoing operation of an in-house case management and inquiry tracking system and related process. This process will be used to manage user inquiries, escalations, and resolution timelines related to risk rating models and associated platforms.

Besides these in-house systems, the role will also require sufficient familiarity with Moody’s Credit Lens, an industry standard financial statements spreading platform, to investigate user questions,

Position Title - Lead Analyst – Risk Rating Support

Career Level- P3

Job Location- Bangalore - On Site

Job Category - Manager

Role Type - Hybrid

Work Shift Timings- 3:30pm to 12:30am IST

Risk Rating Support function operates under the umbrella of the enterprise-wide Credit Administration & Infrastructure Organization (CA&I). The team actively collaborates and partners within the broader Credit Risk framework, drawing upon our collective credit institutional knowledge.

Creates improvements to current processes and procedures, supports users of Banks’s credit risk ratings, and ensures compliance with relevant rules and regulations

Operational Support – Update and maintain SharePoint online sites supporting risk rating platform documentation including pages and layouts, navigation and site structure, document libraries and metadata and permission management aligned with governance standards. Where needed, contribute to adjacent and non-adjacent credit projects and initiatives within Credit Administration.

Case Management and User Inquiry tracking including reporting and trend analysis - Support the setup and ongoing maintenance of an in‑house case management or inquiry tracking system (e.g., SharePoint lists, workflow tools, or internal ticketing solutions) to manage questions, issues and requests, escalations related to risk rating models or platforms. Log, track, and monitor cases through resolution, ensuring appropriate follow‑up and closure. Apply consistent categorization and prioritization to cases (e.g., inquiry type, model impacted, urgency). Generate regular reports and dashboards to track: Volume and types of user questions; Escalation trends; Turnaround time and resolution metrics. Identify recurring issues, bottlenecks, or areas of confusion and communicate insights to: Risk leadership, Platform owners, Documentation and policy teams. Support continuous improvement efforts by using case trends to recommend documentation enhancements, process clarifications, training or communication needs

User Support - Knowledge of the Moody’s credit risk rating/financials spreading platform, Credit lens, and FCB's configuration in order to answer user questions related with system access, error messages, and risk rating model inputs. Appropriately escalate issues, as needed, and recommend enhancements to process and/or platform based on user issues, without explicit user direction.

Collaboration – Collaborate closely with groups across multiple departments such as technology, modeling, underwriters as needed to resolve user identified issues in a timely manner.

Reports to: Director- Credit Risk Administration

Partners: Credit systems, technology, lending teams

We are committed to providing an inclusive and accessible hiring process. If you require accommodations at any stage (e.g. application, interviews, onboarding) please let us know, and we will work with you to ensure a seamless experience.

FC Global Services India LLP (First Citizens India) is an Equal Employment Opportunity Employer. We are committed to fostering an inclusive and accessible environment and prohibit all forms of discrimination on the basis of gender, religion, caste, disability, sexual orientation, economic status or any other characteristics protected by the law. We strive to foster a safe and respectful environment in which all individuals are treated with respect and dignity. Our EEO policy ensures fairness throughout the employee life cycle.