Lead Agent, Ramp Service PHX

Competency/Behavioral Requirements

• Direct and participate in the work of daily Ramp Services activities;
• Prepare timely written and verbal reports, training demonstrations, etc.;
• Follow oral and written instructions;
• Communicate effectively both verbally and in writing;
• Deal effectively and courteously with co-workers and customers;
• Exercise sound, independent judgment;
• Analyze situations and problems with a results-oriented focus;
• Resolve conflict effectively;
• Identify and evaluate solutions, and effectively implement determined action;
• Approach problem-solving creatively and with a team orientation;
• Present an overall professional image;
• Perform the essential functions of the job without posing a threat to the health and safety of others;
• Model and promote acceptance and respect for differences among employees;
• Perform effectively as a member of the team in carrying out both the TDA stated mission and philosophy and the TDA. client’s goals and objectives.
• Be pleasant with others on the job and display a good-nature, cooperative attitude
• Be reliable, responsible, and dependable, and fulfill obligations.
• Attention to Detail
• Maintain composure, keep emotions in check, control anger, and avoid aggressive behavior even in very difficult situations
• Accept criticism and deal calmly and effectively with high stress situations be open to change (positive or negative) and to considerable variety in the workplace
• Willingness to take on responsibilities and challenges
• Be sensitive to others' needs and feelings and be understanding and helpful on the job
• Develop one's own ways of doing things abiding by to TDA/Airline’s policies and procedures, guide oneself with little or no supervision, and depend on oneself to get things done
• Be persistence in the face of obstacles

Physical Demands