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LEAD ADMINISTRATOR L2
Wipro
Mumbai, IND
Full-time
Onsite
Discovered 1 weeks ago
VMware Server AdministrationIncident managementSLA monitoringProduction supportDisaster recoveryData backup planning
Free
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VMware Server AdministrationIncident managementSLA monitoring
Role Overview
Oversee the incident management process and define monitoring protocols.
Ensure system resilience, manage client expectations, and supervise team performance for efficient service delivery.
Key Skills for This Role
VMware Server AdministrationIncident managementSLA monitoringProduction supportDisaster recoveryData backup planning
Full Job Posting
Role Purpose
Oversee the incident management process and define monitoring protocols.
Ensure system resilience, manage client expectations, and supervise team performance for efficient service delivery.
Incident and Service Management
- Triage and resolve tickets and establish monitoring protocols for recurring issues.
- Review SLA performance across the team and represent the function in meetings.
- Collaborate on production support, incident resolution, deployments, and change implementation.
Improvement and Resilience
- Review mitigation measures and proposed system improvement actions.
- Develop disaster recovery and data backup plans for resilience and rapid restoration.
- Maintain documentation for complex issues and support continuous team learning.
Stakeholder and Team Management
- Participate in Quarterly Business Reviews and manage client expectations.
- Supervise daily operations, conduct performance appraisals, and provide feedback.
Mandatory Skills
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