LEAD ADMINISTRATOR L2(CONTRACT)

Role Purpose B3 Developer:Hyd,Pune,Bangalore

WO Rate:190k including markup

Exp:7 +yrs -rel 5+yrs in CMDB and 2 +yrs in AI Ops as mandate

The purpose of this role is to resolve high-priority incidents through advanced troubleshooting, ensure SLA compliance, analyse system performance trends, and create mitigation measures by collaborating with internal and external stakeholders.

Key Responsibilities Configure and administer ServiceNow CMDB aligned to CSDM Design and maintain CI class models, relationships, lifecycle states, and reconciliation rules Implement and operate ServiceNow Discovery and Service Mapping for Tier-1 / critical services Configure MID Servers, data sources, and automated CI ingestion Build and support integrations using IntegrationHub, APIs, and transform maps Implement de-duplication, source-of-truth, and certification controls Configure and monitor CMDB Health dashboards (completeness, correctness, compliance) Support CMDB use cases for Incident, Change, Problem, ITOM, and AIOps Produce technical documentation and support operational handover 2. Required Skills & Experience 4–6+ years of hands-on ServiceNow platform experience Strong expertise in: CMDB Discovery Service Mapping IntegrationHub / APIs Proven experience implementing CSDM Experience in banking or regulated environments preferred Strong understanding of CI lifecycle, service modelling, and dependency mapping ServiceNow certifications (CSA, CIS, CSDM) desirable 3. Deliverables & Success Measures CSDM-aligned CMDB implemented and operational 95% CMDB data quality (completeness and accuracy) Tier-1 services fully mapped with validated dependencies Reduction in manual CMDB updates and incident impact assessment time Audit-ready CMDB with defined ownership and certification 4. Business Outcome These contractors will establish a trusted, automated CMDB foundation enabling: Faster and more accurate incident impact analysis Improved change risk assessment Operational resilience for critical services AI-ready service management and AIOps capabilities