LEAD ADMINISTRATOR L1
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Key skills for this role
Role Overview
Resolve high-priority incidents through advanced troubleshooting and ensure SLA compliance.
Analyze system performance trends and create mitigation measures with internal and external stakeholders.
Key Skills for This Role
Full Job Posting
Role purpose
Resolve high-priority incidents through advanced troubleshooting and ensure SLA compliance.
Analyze system performance trends and create mitigation measures with internal and external stakeholders.
Areas of responsibility
- Resolve P2 high-priority incident tickets through advanced troubleshooting and root cause analysis.
- Monitor SLAs and manage proactive escalations for assigned technology areas.
- Analyze performance data, coordinate findings on system behavior, and support capacity planning.
- Evaluate tools and system improvements and create mitigation measures with technical teams.
- Perform security assessments and disaster recovery drills and implement necessary controls.
- Participate in service review meetings and provide updates on performance and issues.
- Collaborate on open tickets and service requests.
- Maintain SOPs, knowledge articles, and the knowledge repository.
Mandatory skill
- VMware Aria CMP is listed as a mandatory skill.
Experience requirement
- The role requires five to eight years of experience.
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