LEAD ADMINISTRATOR L1
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Key skills for this role
Role Overview
Resolve high-priority incidents through advanced troubleshooting and ensure SLA compliance.
Analyze system performance trends and create mitigation measures with internal and external stakeholders.
Key Skills for This Role
Full Job Posting
Role Purpose
Resolve high-priority incidents through advanced troubleshooting and ensure SLA compliance.
Analyze system performance trends and create mitigation measures with internal and external stakeholders.
Areas of Responsibility
- Triage and resolve high-priority P2 tickets through advanced troubleshooting and root cause analysis.
- Monitor SLA compliance for assigned technology areas and manage proactive escalations.
- Analyze system performance data and support capacity planning initiatives.
- Create mitigation measures and evaluate new tools or improvements with technical teams.
- Perform security assessments and recovery drills and implement controls for established security standards.
- Participate in weekly and monthly service review meetings and communicate performance and issue updates.
- Collaborate with team members to resolve open tickets and service requests.
- Update SOPs, knowledge articles, and the knowledge repository for future ticket resolution.
Mandatory Requirements
- WebSphere administration is mandatory.
- The role requires 5–8 years of experience.
About the Employer
Wipro describes itself as an end-to-end digital transformation partner focused on continuous business and skills evolution.
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