LEAD ADMINISTRATOR L1(CONTRACT)

Role Purpose

The purpose of this role is to resolve high-priority incidents through advanced troubleshooting, ensure SLA compliance, analyse system performance trends, and create mitigation measures by collaborating with internal and external stakeholders.

Areas of responsibility

Triaging and resolution of tickets-Provide resolution to high priority incident (P2) tickets, performing advanced troubleshooting and root cause analysis to ensure timely closure.

SLA Monitoring-Ensure SLA compliance for assigned technology areas and ensure proactive escalation management.

Performance tuning and optimization-Analyse system performance data, coordinate findings on system behaviour, and support capacity planning initiatives to enhance overall system efficiency.

Perform system Improvements-Create mitigation measures to evaluate new tools or improvements by collaborating with technical teams.

Handling disaster recovery-Perform security assessments and recovery drills, and implement necessary controls to ensure compliance with established security standards.

Reporting and stakeholder engagement-Participate in weekly and monthly service review meetings, provide updates on performance and issues, and support stakeholder communication to ensure transparency and service alignment.

Team Management-Collaborate with team members to resolve open tickets and service requests.

Knowledge base and continuous learning Contribute to updating SOPs, knowledge articles and maintaining the knowledge repository for the purpose of future ticket resolution.

Location:- PAN india

rate:- 160K/M

Years of exp needed

10-12yrs

Mandatory Skills- Desktop Imaging

Discover, Assess, Design, build, and maintain standardized Windows 11 25H2 ISO images that include pre-approved core applications, required device drivers, security configurations, and domain-join settings. Ensure the images are optimized for deployment through Microsoft Intune Autopilot and VMware vSphere Virtual Desktop Infrastructure (VDI) environments. Collaborate with infrastructure, endpoint management, and security teams to validate image quality, maintain compliance standards, troubleshoot deployment issues, and support ongoing image lifecycle management. Key responsibilities include image packaging, application integration, driver management, testing, documentation, and deployment automation.

Primary Skil: Desktop Imaging

Secondary: VMware with vSphere VDI