LEAD ADMINISTRATOR L1(CONTRACT)

Role Purpose

The purpose of this role is to resolve high-priority incidents through advanced troubleshooting, ensure SLA compliance, analyse system performance trends, and create mitigation measures by collaborating with internal and external stakeholders.

Areas of responsibility

Triaging and resolution of tickets-Provide resolution to high priority incident (P2) tickets, performing advanced troubleshooting and root cause analysis to ensure timely closure.

SLA Monitoring-Ensure SLA compliance for assigned technology areas and ensure proactive escalation management.

Performance tuning and optimization-Analyse system performance data, coordinate findings on system behaviour, and support capacity planning initiatives to enhance overall system efficiency.

Perform system Improvements-Create mitigation measures to evaluate new tools or improvements by collaborating with technical teams.

Handling disaster recovery-Perform security assessments and recovery drills, and implement necessary controls to ensure compliance with established security standards.

Reporting and stakeholder engagement-Participate in weekly and monthly service review meetings, provide updates on performance and issues, and support stakeholder communication to ensure transparency and service alignment.

Team Management-Collaborate with team members to resolve open tickets and service requests.

Knowledge base and continuous learning Contribute to updating SOPs, knowledge articles and maintaining the knowledge repository for the purpose of future ticket resolution.

cost for B2 Band - 130K/M & B3 Band – 160K/M.

exp:- 5+ years and 8+ years

location:- chennai

Network Admin Key responsibilities:

• Knowledge on Cisco Routers, layer 3 and layer 2 Switches configuration and administration

• Experience in routing and switching

• Knowledge and experience of WAN Optimization and SD-WAN Products Silver peak, riverbed

• Project infrastructure deployment involving in LAN, WAN and SD WAN Technologies

• Knowledge on Cisco IOS and Nexus devices

• Knowledge on DELL networking products

• Hands on experience in configuring and troubleshooting wireless controllers Cisco and Aruba products

• Configuring and troubleshooting CISCO 5500, 9800 MODEL WLCs with CISCO 3800 and 9300 model access points

• Working Knowledge on CISCO ISE

• Work experience with Aruba clear pass for NAC troubleshooting

• Knowledge on routing protocols BGP, EIGRP, OSPF

• Knowledge on STP, RSTP, NHRP, HSRP protocols

• knowledge on configuring and troubleshooting DMVPN technology

• Good understanding on MPLS, IPsec technologies

• Hands on experience in VPN technologies, cisco any connect client VPN

• Providing permanent remediation for affected endpoints in our network environment

• Provide daily / weekly / monthly remediation reports to management

• Documenting network issues related Incidents with in-depth event logs, RCA and evidence

• IOS / firmware upgrade in Cisco, DELL network devices as and when required

• Knowledge on monitoring tools like solar winds, Logic monitor

• Experience in SNOW ticketing tool

• Provide weekly / monthly report on network related incidents, project activities to client and management

• Update SMTD document as and when there is a change / update in network environment

• Troubleshooting of Incidents and Service tickets on network related issues

• Implementing network related changes through Change tickets

• Involving in daily / weekly / monthly Operations meeting with the management

• Experience in handling clients from multiple countries

• Excellent communication and written skills