LEAD ADMINISTRATOR L1(CONTRACT)
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Key skills for this role
Role Overview
Resolve high-priority incidents through advanced troubleshooting and ensure SLA compliance.
Analyze system performance trends, create mitigation measures, and collaborate with internal and external stakeholders.
Key Skills for This Role
Full Job Posting
Role Purpose
Resolve high-priority incidents through advanced troubleshooting and ensure SLA compliance.
Analyze system performance trends, create mitigation measures, and collaborate with internal and external stakeholders.
Areas of Responsibility
- Triage and resolve P2 tickets using advanced troubleshooting and root cause analysis.
- Monitor SLAs and manage proactive escalations for assigned technology areas.
- Analyze performance data, coordinate findings, and support capacity planning.
- Create mitigation measures and evaluate tools or improvements with technical teams.
- Perform security assessments and disaster recovery drills and implement required controls.
- Participate in service review meetings and communicate performance and issue updates.
- Collaborate with team members to resolve tickets and service requests.
- Maintain SOPs, knowledge articles, and the knowledge repository.
Mandatory Skills and Experience
- Mandatory skills include DevOps and Terraform.
- The role requires 5–8 years of experience.
About Wipro
Wipro is a technology services and consulting company focused on digital transformation solutions.
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