LEAD ADMINISTRATOR L1
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Key skills for this role
Role Overview
Resolve high-priority incidents through advanced troubleshooting and ensure SLA compliance.
Analyze system performance trends and create mitigation measures with internal and external stakeholders.
The role is listed in Bengaluru, Karnataka.
Key Skills for This Role
Full Job Posting
Role Purpose
Resolve high-priority incidents through advanced troubleshooting and ensure SLA compliance.
Analyze system performance trends and create mitigation measures with internal and external stakeholders.
The role is listed in Bengaluru, Karnataka.
Areas of Responsibility
- Resolve high-priority P2 tickets through advanced troubleshooting and root cause analysis.
- Monitor SLAs, manage proactive escalations, and support timely incident closure.
- Analyze system performance data and support capacity planning.
- Create mitigation measures and evaluate tools or improvements with technical teams.
- Perform security assessments and disaster recovery drills and implement required controls.
- Participate in service review meetings and provide updates on performance and issues.
- Collaborate with team members to resolve open tickets and service requests.
- Maintain SOPs, knowledge articles, and the knowledge repository.
Mandatory Requirements
- Snowflake administration experience is mandatory.
- The posting requires 5–8 years of experience.
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