Lead Account Manager

Reporting and Location

• This position will report to the Chief Commercial Officer and be based in Charlotte, NC, for in-person meetings as needed. Remote work will be accommodated. The position will be expected to travel periodically for client and firm meetings (<25%).
• Candidates must be authorized to work in the US without sponsorship.

Key Responsibilities

• Own and manage client relationships and delivery of the Wellnecity value proposition through regular client touchpoints, including reporting readouts, working sessions, and strategic discussions.
• Translate data and insights into clear recommendations, helping clients understand implications, make informed decisions, and drive tangible outcomes.
• Serve as a trusted advisor to clients, developing a strong understanding of their objectives, establishing clear success plans, and identifying how Wellnecity can help achieve their goals.
• Champion customer needs internally, proactively identifying risks and opportunities and coordinating the appropriate resources to resolve complex issues and deliver on client priorities.
• Partner with Implementation to support the successful onboarding and transition of new clients into ongoing account management.
• Serve as the primary point of escalation for assigned clients, ensuring consistent delivery, coordination, and follow-through across Wellnecity services and resources.
• Own revenue outcomes for assigned clients, including renewal and expansion targets.
• Develop and grow relationships with influential client stakeholders, including VP and C-level executives, building trusted partnerships and Wellnecity champions.
• Partner cross-functionally with Sales, Product, Data, Technology, and Operations to address client needs, solve complex problems, and improve the overall customer experience.
• Identify and implement opportunities to improve processes, tools, and workflows that strengthen client delivery and team effectiveness.
• Mentor team members, share best practices, and develop strong knowledge of the full suite of Wellnecity solutions and the healthcare landscape in which our clients operate.

Required Experience

Nice-to-Have Experience

Application Timeline

• We anticipate the application window for this opening will close on: October 30th, 2026 . Submission does not guarantee selection, and Wellnecity reserves the right to modify or cancel the hiring process at any time.
• Only shortlisted candidates will be contacted. We’ll retain all applications for future consideration.
• Security Notice: To ensure applicant safety, Wellnecity only communicates via official corporate emails or through verified hiring personnel. At no stage in our recruitment process will we ever solicit financial data or payments from you.

Benefits Overview

• At Wellnecity, we invest in our team’s health, well-being, and growth, offering competitive pay and a flexible benefits package that supports employees and their families at every stage. Our benefits include:
• 100% employer-paid health insurance for employees and dependents (no waiting period)
• Employer-paid short- and long-term disability
• Voluntary dental, vision, and life insurance options
• Voluntary 401(k) with Morgan Stanley platform
• Flexible paid time off annually, inclusive of holidays
• Additional wellness and family support programs
• Benefits offerings may vary by location and employment status.

Equal Opportunity & Fair Chance Hiring