naukri
Laundry Operation Manager
Al Hathboor Group L.L.C
, UAE
Manager
Onsite
1 months ago
Operations ManagementTeam LeadershipQuality AssuranceHealth & Safety ComplianceBudgetingCost Control
Free
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Operations ManagementTeam LeadershipQuality Assurance
About the Role
Responsible for managing laundry operations, ensuring efficiency, quality assurance, team leadership, compliance, and customer satisfaction in a large-scale facility.
Key Skills for This Role
Operations ManagementTeam LeadershipQuality AssuranceHealth & Safety ComplianceBudgetingCost Control
Responsibilities
- Manage and oversee the daily operations of the laundry facility to ensure smooth and uninterrupted workflow
- Ensure the facility consistently achieves production targets and operational KPIs
- Monitor all laundry processes including sorting, washing, drying, ironing, folding, packaging, and dispatch
- Develop and implement operational procedures and best practices to improve productivity and service delivery
- Lead, supervise, and motivate operational teams including supervisors, technicians, machine operators, drivers, and laundry staff
- Conduct workforce planning to ensure proper staffing levels across all shifts
- Ensure all laundry items are processed according to quality standards and customer requirements
- Implement quality control measures and conduct regular inspections
- Ensure full compliance with health, safety, hygiene, and environmental regulations
- Coordinate preventive and corrective maintenance schedules for all laundry equipment and machinery
Requirements
- Strong leadership and people management skills
- Excellent operational and organizational abilities
- Strong analytical and problem solving skills
- Budgeting and cost control expertise
- Knowledge of health & safety regulations
- Excellent communication and reporting skills
- Strong decision making and process improvement capabilities
Full Job Posting
Job Purpose
- The Laundry Operations Manager is responsible for leading and managing the full operations of a large scale industrial laundry facility with an estimated processing capacity of approximately 20 tons per day.
- The role is accountable for operational efficiency, manpower management, production planning, quality assurance, health & safety compliance, equipment maintenance, customer satisfaction, and overall operational profitability.
Operations Management
- Manage and oversee the daily operations of the laundry facility to ensure smooth and uninterrupted workflow.
- Ensure the facility consistently achieves production targets and operational KPIs.
- Monitor all laundry processes including sorting, washing, drying, ironing, folding, packaging, and dispatch.
- Ensure operational efficiency while maintaining high quality service standards.
- Develop and implement operational procedures and best practices to improve productivity and service delivery.
- Plan and organize production schedules based on customer demand and operational capacity.
Team Leadership & People Management
- Lead, supervise, and motivate operational teams including supervisors, technicians, machine operators, drivers, and laundry staff.
- Conduct workforce planning to ensure proper staffing levels across all shifts.
- Monitor employee productivity and performance.
- Ensure proper onboarding, training, and development programs for operational staff.
- Promote a culture of accountability, teamwork, discipline, and continuous improvement.
- Handle employee grievances and disciplinary matters in coordination with the HR department.
Quality Assurance
- Ensure all laundry items are processed according to quality standards and customer requirements.
- Monitor garment handling procedures to minimize damages, losses, and rewash percentages.
- Implement quality control measures and conduct regular inspections.
- Address customer complaints related to laundry quality and ensure corrective actions are implemented.
Health, Safety & Compliance
- Ensure full compliance with health, safety, hygiene, and environmental regulations.
- Conduct regular safety inspections and risk assessments within the facility.
- Ensure employees follow proper PPE and safety procedures.
- Maintain compliance with local labor laws and operational regulations.
Equipment & Maintenance Management
- Coordinate preventive and corrective maintenance schedules for all laundry equipment and machinery.
- Work closely with maintenance teams and suppliers to minimize equipment downtime.
- Monitor machine efficiency and utility consumption including water, electricity, steam, and chemicals.
- Ensure proper inventory management of chemicals, detergents, linen, and operational supplies.
Financial & Cost Control
- Monitor operational expenses and ensure cost effective operations.
- Control utility consumption and operational wastage.
- Prepare operational reports, productivity analysis, and performance dashboards.
- Support budgeting and forecasting activities for the laundry operation.
Customer Service & Business Support
- Ensure customer delivery timelines and service level agreements (SLAs) are achieved.
- Build strong relationships with clients and support business growth initiatives.
- Coordinate with sales and customer service teams to ensure operational readiness for new business opportunities.
Key Performance Indicators (KPI)
- Daily production volume achievement
- Operational efficiency percentage
- Rewash and rejection rate
- Equipment downtime
- Utility consumption efficiency
- Customer satisfaction levels
- On time delivery performance
- Compliance with health & safety standards
Skills & Competencies
- Strong leadership and people management skills
- Excellent operational and organizational abilities
- Strong analytical and problem solving skills
- Budgeting and cost control expertise
- Knowledge of health & safety regulations
- Excellent communication and reporting skills
- Strong decision making and process improvement capabilities
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