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indeed

Laundry Manager

Marriott International
Doha, QAT
Full Time
Manager
Onsite
1 weeks ago
Laundry OperationsBudget ManagementStaff SupervisionCustomer ServiceSafety ProceduresInventory Management
Free

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Laundry OperationsBudget ManagementStaff Supervision
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Job Summary

  • Responsible for hotel laundry daily operations and services.
  • Directs and works with employees to wash, dry and iron linen for guest rooms and Food and Beverage/Culinary Department.
  • Maintains a safe and clean work environment.
  • Strives to ensure guest and employee satisfaction while maximizing department financial performance.

Education and Experience

  • High school diploma or GED; 2 years experience in laundry, housekeeping, or related professional area.
  • 5 Star Luxury Resort Experience preferred.

Managing Department Operations and Budgets

  • Managing day to day operations, ensuring quality and standards.
  • Supervising and managing employees.
  • Comprehends budgets, operating statements and payroll progress reports.
  • Ensures consistent workflow to minimize peaks and valleys in production.
  • Orders cleaning supplies and uniforms within budget.
  • Participates in the management of department’s controllable expenses.

Leading Discipline Teams

  • Ensuring and maintaining the productivity level of employees.
  • Utilizing interpersonal and communication skills to lead, influence, and encourage others.
  • Encouraging and building mutual trust, respect, and cooperation among team members.

Providing and Ensuring Exceptional Customer Service

  • Providing services that are above and beyond for customer satisfaction and retention.
  • Improving service by communicating and assisting individuals to understand guest needs.
  • Empowers employees to provide excellent customer service.

Managing and Conducting Human Resources Activities

  • Identifying developmental needs and coaching, mentoring, or helping others.
  • Recruiting, interviewing, selecting, hiring, and promoting employees.
  • Supervises staffing levels to meet operational needs and financial objectives.
  • Manages employee progressive discipline procedures.
  • Manages the employee performance appraisal process.

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