Language Access Program Manager - INTERNAL ONLY

About the Role

About the Team

Commitment to Equity, Racial and Social Justice

Position Duties

• What You Will Be Doing : Enhance language access and strengthen communication for King County Parks visitors who speak ESL. Evaluate current accessibility practices, recommend improvements, implement changes, and build sustainable systems and processes. Review and remediate digital platforms - such as the website, blog, and newsletters - to maintain ongoing ADA accessibility compliance. Lead ADA compliance efforts across digital and print materials including signage and branding; provide training, conduct regular reviews, develop processes, and identify tools that support accessibility and language needs in physical spaces. Serve as Parks liaison to King County IT and Executive departments, ensuring alignment with best practices in language access and accessibility. Support the Communications Team by addressing language access needs across projects including capital project outreach, signage, community engagement initiatives, social media content/posts, and more.

What You Will Be Doing

Minimum Qualifications

• Qualifications You Bring : Experience collaborating with translators to produce written materials and working with interpreters to support virtual and in-person events. Knowledge of accessibility guidelines and experience applying them to implement or remediate public-facing materials Demonstrated commitment to equity, social justice, inclusion, and belonging in public service, or community focused organization. Excellent writing, verbal communication, and research skills. Experience developing best practices and guidelines, including resource libraries for language access and/or disability accessibility. Competencies You Bring : Customer Focus : Ability to build strong customer relationships and deliver customer-centric solutions. Manages Complexity : Ability to make sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. Collaborates : Ability to build partnerships and work collaboratively with others to meet shared objectives. Communicates Effectively : Ability to develop and deliver multi-mode communications that convey a clear understanding of the unique needs of different audiences. Action Oriented : Abilit to take on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. It Would Be Great if You Also Bring : Expertise in assessing and implementing language access best practices. Experience working within King County or experience working in the public sector/government environment. Experience in creating communications for diverse audiences such as website updates, writing, and blog posts.

Qualifications You Bring

• Experience collaborating with translators to produce written materials and working with interpreters to support virtual and in-person events.
• Knowledge of accessibility guidelines and experience applying them to implement or remediate public-facing materials
• Demonstrated commitment to equity, social justice, inclusion, and belonging in public service, or community focused organization.
• Excellent writing, verbal communication, and research skills.
• Experience developing best practices and guidelines, including resource libraries for language access and/or disability accessibility.
• Competencies You Bring :
• Customer Focus : Ability to build strong customer relationships and deliver customer-centric solutions.
• Manages Complexity : Ability to make sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.
• Collaborates : Ability to build partnerships and work collaboratively with others to meet shared objectives.
• Communicates Effectively : Ability to develop and deliver multi-mode communications that convey a clear understanding of the unique needs of different audiences.
• Action Oriented : Abilit to take on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.

It Would Be Great if You Also Bring

Other Qualifications

• This opportunity is open to current King County employees. External applicants are not being considered. In addition to the current opening, this recruitment may be used to establish a pool of qualified candidates to fill future Project/Program Manager II career service and term-limited temporary openings within the Parks Division or throughout the Department of Natural Resources & Parks (DNRP) over the next six months. Work Location : The Communications Team works in a hybrid model, with days in the office as well as telecommuting. The ratio of remote to onsite work will be dependent on business needs and is subject to change. The primary onsite location is King Street Center, 201 S. Jackson, Seattle, Washington 98104. The Language Accessibility Project Manager conducts site visits and occasionally attends community events. This role requires the ability to travel to in-person locations throughout the county, including areas that may not be accessible by public transportation. Employees must reside in Washington state and within a reasonable distance to their King County worksite to respond to workplace reporting requirements. King County has a robust collection of tools and resources to support working remotely. The individual selected for this opportunity will join an innovative and progressive team that is redefining how we work as we transition to the department's hybrid environment. Employees will be provided with a County-issued laptop and must maintain a home workspace with an internet connection where they can reliably perform work and remain available and responsive during scheduled work hours. Work Schedule : This full-time position works a 40-hour work week. This position is covered under the provisions of the Fair Labor Standards Act (FLSA) and is overtime eligible. Union Representation : This position is represented by PROTEC17 Application and Selection Process : If you are interested in pursuing this position and supporting King County’s vision for unified, equitable, and high-performing government, please follow the application instructions carefully. Provide us with your work history as applicable, ensuring that you provide details that highlight your ability to fulfill the requirements for this position. Application materials will be screened for clarity, completeness and alignment with the experience, qualifications, knowledge, and skills essential for this role to determine which candidates may be invited to participate in one or more panel interviews. To apply, submit a: Complete Application with responses to supplemental questions. Resume PDF Note: Additional documents won't be considered during minimum qualification screening. If you need this announcement in an alternate language or format, or you would like to request accommodation or assistance in the application or assessment process, please contact Crystal Yost at cyost@kingcounty.gov . Discover More About the Parks Division: Visit our website and check us out at Facebook , Twitter , Instagram and Flickr . Discover More About DNRP : Visit our website , explore an interactive map of our recent accomplishments and check us out at Facebook , X , LinkedIn , TikTok , Instagram , YouTube and Keeping King County Green News . Sign up for Job Alerts to be notified of additional career opportunities with King County. Select the Natural Resources category for DNRP opportunities and explore other categories of interest. Are you ready to make a difference? Come join the team dedicated to serving one of the nation's best places to live, work and play. King County's Vision, Mission, and ACTIVATE Values unite us. King County serves residents with a relentless sense of urgency, delivering on commitments with transparency and accountability. We are action-oriented, creative problem solvers who collaborate across roles, engage directly with communities, and challenge the status quo to achieve meaningful impact. As a unified team, we uphold high ethical and stewardship standards, embrace change, stay curious, and continuously improve. Across all interactions, we listen first, act quickly, and stay aligned as a team to earn and sustain public trust. Learn more about our Vision, Mission, and ACTIVATE Values here and visit our Why work at King County page here . King County is an Equal Employment Opportunity (EEO) Employer No person is unlawfully excluded from employment opportunities based on sex, race, color, national origin, ethnicity, religious affiliation, disability, sexual orientation, gender identity or expression, age except by minimum age and retirement provisions, pregnancy, status as a family caregiver, parental status, marital status, military status or status as a veteran who was honorably discharged or who was discharged solely as a result of the person's sexual orientation or gender identity or expression, citizenship or immigration status, genetic information, or other protected class. However, to the extent that distinction or differential treatment based on citizenship or immigration status is authorized by either federal or state law, regulation, or government contract, it is not an unfair practice. Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation.
• This opportunity is open to current King County employees. External applicants are not being considered. In addition to the current opening, this recruitment may be used to establish a pool of qualified candidates to fill future Project/Program Manager II career service and term-limited temporary openings within the Parks Division or throughout the Department of Natural Resources & Parks (DNRP) over the next six months.

Work Location

• The Communications Team works in a hybrid model, with days in the office as well as telecommuting. The ratio of remote to onsite work will be dependent on business needs and is subject to change. The primary onsite location is King Street Center, 201 S. Jackson, Seattle, Washington 98104. The Language Accessibility Project Manager conducts site visits and occasionally attends community events. This role requires the ability to travel to in-person locations throughout the county, including areas that may not be accessible by public transportation.
• Employees must reside in Washington state and within a reasonable distance to their King County worksite to respond to workplace reporting requirements.
• King County has a robust collection of tools and resources to support working remotely. The individual selected for this opportunity will join an innovative and progressive team that is redefining how we work as we transition to the department's hybrid environment. Employees will be provided with a County-issued laptop and must maintain a home workspace with an internet connection where they can reliably perform work and remain available and responsive during scheduled work hours.
• Work Schedule : This full-time position works a 40-hour work week. This position is covered under the provisions of the Fair Labor Standards Act (FLSA) and is overtime eligible.
• Union Representation : This position is represented by PROTEC17

Application and Selection Process

• If you are interested in pursuing this position and supporting King County’s vision for unified, equitable, and high-performing government, please follow the application instructions carefully. Provide us with your work history as applicable, ensuring that you provide details that highlight your ability to fulfill the requirements for this position.
• Application materials will be screened for clarity, completeness and alignment with the experience, qualifications, knowledge, and skills essential for this role to determine which candidates may be invited to participate in one or more panel interviews.
• To apply, submit a:
• Complete Application with responses to supplemental questions.
• Resume PDF
• Note: Additional documents won't be considered during minimum qualification screening.
• If you need this announcement in an alternate language or format, or you would like to request accommodation or assistance in the application or assessment process, please contact Crystal Yost at cyost@kingcounty.gov .
• Discover More About the Parks Division: Visit our website and check us out at Facebook , Twitter , Instagram and Flickr . Discover More About DNRP : Visit our website , explore an interactive map of our recent accomplishments and check us out at Facebook , X , LinkedIn , TikTok , Instagram , YouTube and Keeping King County Green News . Sign up for Job Alerts to be notified of additional career opportunities with King County. Select the Natural Resources category for DNRP opportunities and explore other categories of interest.
• Are you ready to make a difference? Come join the team dedicated to serving one of the nation's best places to live, work and play.

King County's Vision, Mission, and ACTIVATE Values unite us.

King County is an Equal Employment Opportunity (EEO) Employer

Benefits

• King County offers a highly-competitive compensation and benefits package designed to meet the diverse needs of our employees and support our employees' health and well-being. Eligible positions receive the following benefits and have access to the following programs: Excellent medical, dental, and vision coverage options: King County provides eligible employees with options, so they can decide what’s best for themselves and their eligible dependents Life and disability insurance: employees are provided basic coverage and given the opportunity to purchase additional insurance for both the employee and eligible dependents Retirement: eligible King County employees may participate in a pension plan through the Washington State Department of Retirement Systems and a 457(b) deferred-compensation plan Transportation program and ORCA transit pass 12 paid holidays each year plus two personal holidays Generous vacation and paid sick leave Paid parental, family and medical, and volunteer leaves Flexible Spending Account Wellness programs Onsite activity centers Employee Giving Program Employee assistance programs Flexible schedules and telecommuting options, depending on position Training and career development programs For additional information about employee benefits, visit our Benefits, Payroll, and Retirement Page . This is a general description of the benefits offered to eligible King County employees, and every effort has been made to ensure its accuracy. If any information on this document conflicts with the provisions of a collective bargaining agreement (CBA), the CBA prevails. NOTE: Benefits for Term Limited Temporary (TLT) or Short Term Temporary (STT) positions, including leave eligibility and/or participation in the pension plan through the Washington State Department of Retirement Systems, will vary based upon the terms and details of the position. Short Term Temporary positions are not eligible for an ORCA transit pass. For inquiries about the specifics of this position, please contact the recruiter identified on this job posting.
• Excellent medical, dental, and vision coverage options: King County provides eligible employees with options, so they can decide what’s best for themselves and their eligible dependents Life and disability insurance: employees are provided basic coverage and given the opportunity to purchase additional insurance for both the employee and eligible dependents Retirement: eligible King County employees may participate in a pension plan through the Washington State Department of Retirement Systems and a 457(b) deferred-compensation plan Transportation program and ORCA transit pass 12 paid holidays each year plus two personal holidays Generous vacation and paid sick leave Paid parental, family and medical, and volunteer leaves Flexible Spending Account Wellness programs Onsite activity centers Employee Giving Program Employee assistance programs Flexible schedules and telecommuting options, depending on position Training and career development programs
• Life and disability insurance: employees are provided basic coverage and given the opportunity to purchase additional insurance for both the employee and eligible dependents Retirement: eligible King County employees may participate in a pension plan through the Washington State Department of Retirement Systems and a 457(b) deferred-compensation plan Transportation program and ORCA transit pass 12 paid holidays each year plus two personal holidays Generous vacation and paid sick leave Paid parental, family and medical, and volunteer leaves Flexible Spending Account Wellness programs Onsite activity centers Employee Giving Program Employee assistance programs Flexible schedules and telecommuting options, depending on position Training and career development programs
• Retirement: eligible King County employees may participate in a pension plan through the Washington State Department of Retirement Systems and a 457(b) deferred-compensation plan Transportation program and ORCA transit pass 12 paid holidays each year plus two personal holidays Generous vacation and paid sick leave Paid parental, family and medical, and volunteer leaves Flexible Spending Account Wellness programs Onsite activity centers Employee Giving Program Employee assistance programs Flexible schedules and telecommuting options, depending on position Training and career development programs
• Transportation program and ORCA transit pass 12 paid holidays each year plus two personal holidays Generous vacation and paid sick leave Paid parental, family and medical, and volunteer leaves Flexible Spending Account Wellness programs Onsite activity centers Employee Giving Program Employee assistance programs Flexible schedules and telecommuting options, depending on position Training and career development programs
• 12 paid holidays each year plus two personal holidays Generous vacation and paid sick leave Paid parental, family and medical, and volunteer leaves Flexible Spending Account Wellness programs Onsite activity centers Employee Giving Program Employee assistance programs Flexible schedules and telecommuting options, depending on position Training and career development programs
• Generous vacation and paid sick leave Paid parental, family and medical, and volunteer leaves Flexible Spending Account Wellness programs Onsite activity centers Employee Giving Program Employee assistance programs Flexible schedules and telecommuting options, depending on position Training and career development programs
• Paid parental, family and medical, and volunteer leaves Flexible Spending Account Wellness programs Onsite activity centers Employee Giving Program Employee assistance programs Flexible schedules and telecommuting options, depending on position Training and career development programs
• Flexible Spending Account Wellness programs Onsite activity centers Employee Giving Program Employee assistance programs Flexible schedules and telecommuting options, depending on position Training and career development programs
• Wellness programs Onsite activity centers Employee Giving Program Employee assistance programs Flexible schedules and telecommuting options, depending on position Training and career development programs
• Onsite activity centers Employee Giving Program Employee assistance programs Flexible schedules and telecommuting options, depending on position Training and career development programs
• Employee Giving Program Employee assistance programs Flexible schedules and telecommuting options, depending on position Training and career development programs
• Employee assistance programs Flexible schedules and telecommuting options, depending on position Training and career development programs
• Flexible schedules and telecommuting options, depending on position Training and career development programs
• Training and career development programs

Supplemental Questions