Land Owner Relations Manager

The Landowner Relations Manager is responsible for leading the day-to-day operations and performance of the Landowner Relations team, ensuring landowner inquiries are handled accurately, consistently, and timely within a high-volume service environment.

The role provides leadership, coaching, and performance management while balancing productivity, quality, responsiveness, and the overall landowner experience.

The Landowner Relations Manager oversees case and task execution, workload and capacity, quality standards, and adherence to established Landowner Relations processes within a digital case management environment.

This position partners with internal teams to coordinate resolution of landowner inquiries, including complex or escalated matters, and identify operational gaps and opportunities for improvement.

This role supports the continued evolution of Landowner Relations through improvements to processes, technology, reporting, automation, and digital capabilities that enhance operational efficiency and the landowner experience.