Laboratory Operations Manager

As Laboratory Operations and Projects Manager, you will have overall responsibility for the day-to-day operational performance of our Stoke site laboratories.

You will ensure resources are effectively planned, KPIs and customer turnaround targets are achieved, and regulatory, quality and health & safety standards are consistently maintained.

Working closely with the Business Line Leader and colleagues across Quality, Customer Services, Logistics and Commercial teams, you will deliver strategic and group-wide projects, optimise processes and purchasing, and support continued investment in people, equipment and infrastructure.

This is an excellent opportunity to join an established and stable team at an important stage of development, with the scope to influence short-, medium- and long-term operational strategy and make a visible impact across the wider business.

Key activities:

• Lead the day-to-day operations of the food chemistry, water chemistry and water microbiology laboratories
• Lead, coach and develop approximately 30-35 colleagues through five direct reports
• Plan and optimise staffing, resources, budgets and operational performance
• Monitor KPIs, customer turnaround targets and monthly operational reporting
• Lead operational, continuous improvement, capital and cross-business projects
• Drive efficiency through improved processes, technology, automation and supplier management
• Ensure compliance with ISO/IEC 17025, UKAS, quality and health & safety requirements
• Oversee facilities, infrastructure, maintenance programmes, contractors and statutory compliance
• Identify and manage operational, quality and business risks
• Build effective relationships with customers, suppliers, contractors and internal stakeholders
• Support business continuity, investigations and corrective action activities
• Promote a positive, accountable and high-performing culture

Join Intertek and become part of our global network of inspiring and entrepreneurial colleagues.

We are a global family that values diversity and we thrive working together with precision, pace, and passion.

We are working to make the world Ever Better, ensuring the quality, safety and sustainability of products and services used by millions of people around the world.

• Competitive salary/benefits
• Development and career opportunities around the Globe
• A senior operational leadership role within an established team and growing laboratory business

We are an Equal Opportunity Employer and are committed to creating an inclusive workplace. We do not discriminate against applicants, and all qualified individuals will receive consideration for employment regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex, or sexual orientation.

We are committed to fair and equitable pay and are proud to be a Real Living Wage employer, ensuring our colleagues are compensated in line with independently assessed living standards.

We are also committed to providing reasonable adjustments throughout the recruitment process and employment to support candidates and employees with disabilities or special needs.

Intertek operates a preferred supplier arrangement, and we do not accept unsolicited approaches from agencies.