Lab Visit Support Lead

• Proven experience managing, coaching, and developing frontline teams, including end-to-end performance management and accountability.
• Strong real-time operational judgment, with the ability to quickly prioritize, make staffing and workflow decisions, and solve problems in high-volume environments.
• Highly action-oriented and accountable, with the ability to manage competing priorities and maintain a high bar for quality and member experience.
• Strong coaching skills, with the ability to deliver clear, constructive feedback in the moment and through structured performance conversations.
• Excellent communication and interpersonal skills, with the ability to build trust across frontline teams, senior team members, and leadership.
• Strong attention to detail and operational awareness, with the ability to identify issues early, exercise independent judgment, and drive resolution.
• Excellent written and verbal communication skills, including the ability to consistently represent Function’s brand voice.
• Ability to work Monday–Friday, including Mondays as a critical coverage day. Open roles will support either: 6:00 a.m.–3:00 p.m. ET or 11:00 a.m.–8:00 p.m. ET Both support leads will have to be available for periodic weekend and holiday on-call coverage.
• Open roles will support either: 6:00 a.m.–3:00 p.m. ET or 11:00 a.m.–8:00 p.m. ET Both support leads will have to be available for periodic weekend and holiday on-call coverage.
• 6:00 a.m.–3:00 p.m. ET or
• 11:00 a.m.–8:00 p.m. ET
• Both support leads will have to be available for periodic weekend and holiday on-call coverage.

To be a strong fit, you embody our Core Values

• Ruthless Prioritization: We don’t let perfect get in the way of progress. We move quickly to drive value, not perfection. We prioritize what drives impact. We never compromise on standards of excellence.
• We don’t let perfect get in the way of progress.
• We move quickly to drive value, not perfection.
• We prioritize what drives impact.
• We never compromise on standards of excellence.
• Member-First, Always: We design and deliver like we’re caring for someone we love. We create calendar, actionable, human experience. We prioritize responsiveness, peace of mind, and outcomes. We empower members with truth, clarity, and care.
• We design and deliver like we’re caring for someone we love.
• We create calendar, actionable, human experience.
• We prioritize responsiveness, peace of mind, and outcomes.
• We empower members with truth, clarity, and care.
• One Team, Moving Fast: We are aligned in purpose, prioritization, and speed. We gather diverse perspectives to make informed decisions. We clear paths for each other and move fast together. We communicate clearly and respectfully, rallying around shared goals.
• We are aligned in purpose, prioritization, and speed.
• We gather diverse perspectives to make informed decisions.
• We clear paths for each other and move fast together.
• We communicate clearly and respectfully, rallying around shared goals.
• Radical Ownership, Relentless Execution: We don’t just ship– we own outcomes and drive results. We act with urgency and precision We anticipate, initiate, and follow through. We meet challenges with grit and pragmatism. We embrace new tech to deliver better outcomes.
• We don’t just ship– we own outcomes and drive results.
• We act with urgency and precision
• We anticipate, initiate, and follow through.
• We meet challenges with grit and pragmatism.
• We embrace new tech to deliver better outcomes.
• Mission Over Ego: We are ruthlessly aligned to our mission - and leave ego at the door. We disagree and commit. We don't tolerate politics or withholding information. We operate with honesty, transparency, and respect.
• We are ruthlessly aligned to our mission - and leave ego at the door.
• We disagree and commit.
• We don't tolerate politics or withholding information.
• We operate with honesty, transparency, and respect.
• Sustained Integrity in Every Detail: We earn trust by obsessing over accuracy, quality, and clarity in everything we do. We prioritize clinical precision - data must be right. We sweat the details because outcomes depend on them.
• We earn trust by obsessing over accuracy, quality, and clarity in everything we do.
• We prioritize clinical precision - data must be right.
• We sweat the details because outcomes depend on them.