successfactors
L4 - Lead Management - MH - Pune - BACL
Bajaj Auto Limited
Pune, IND
Full-time
Senior · 5+ years experience
Onsite
Discovered 3 weeks ago
SFMCWhatsAppVoice BotInteractive Voice (IVR)
Free
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SFMCWhatsAppVoice Bot
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SFMCWhatsAppVoice BotInteractive Voice (IVR)
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DESCRIPTION
Level: L4
Department: Lead Management
Designation: Assistant Manager – Call Centre & Campaign
Responsible for: Call Centre & Campaign
Location: Pune
Experience: Min. 5–7 years of experience managing Call Centre operations and/or Campaign Management, preferably in Financial Services/Banking/NBFC
Qualification: Any Graduate/MBA
Reporting to: Manager
Nature of Role: Individual Contributor role
SKILL SET REQUIRED
- Excellent interpersonal & channel management skills
- Effective planning, organizing & execution skills
- Good command over MS Excel & PowerPoint
- Knowledge of campaigning tools & knowledge of digital marketing would be an added advantage
- Strong analytical skills with a creative mindset
- Result orientation
1) Call Centre & Lead Management
Manage the entire Lead Management Call Centre operations, ensuring optimal call centre manpower productivity.
Drive day-to-day Call Centre activities and implement new initiatives to improve performance.
Coordinate with the IT team on new initiatives and system-related projects.
Ensure quality lead generation and conversion.
2) Campaign Management
Plan, execute and monitor Inbound & Outbound calling campaigns, and digital campaigns through SFMC — across Text Message, WhatsApp, Voice Bot, Interactive Voice (IVR), and Emailer — to maximise lead generation & conversion.
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