rippling
L3 Support Engineer
Logile
Bhubaneswar, IND
Full-time
Senior · 8+ years experience
Onsite
Discovered 3 weeks ago
Logile PlatformSQLUnix/LinuxPythonJavaR
Free
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Logile PlatformSQLUnix/Linux
Key Skills for This Role
Logile PlatformSQLUnix/LinuxPythonJavaR
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Incident Leadership & Escalation Governance
Act as technical incident commander for P1 critical incidents, driving action tracking, stakeholder alignment, and resolution.
Deliver structured Root Cause Analyses (RCA) with clear findings, contributing factors, and preventive actions.
Ensure SLA compliance during high-severity escalations and provide executive-level client updates when required.
Anchor the L2 function by setting resolution standards, driving cross-team accountability, and reducing unnecessary escalation ratios.
Technical Ownership & Deep Analysis
Apply expert-level SQL and deep troubleshooting skills to resolve the most complex technical and functional issues across the Logile Platform.
Manage small-scope development tasks and hands-on system issue fixing, working directly with Engineering to implement targeted fixes and contribute to platform stability.
Handle complex SQL Queries (FQs) and configuration challenges that cannot be resolved at L1.
Unix/Linux Command Proficiency: Hands-on experience with executing and troubleshooting using basic Unix/Linux commands.
Ability to navigate file systems, analyze logs, monitor system performance, and perform basic operational tasks in a Unix/Linux environment.
Understand and navigate architecture-level application flows, including complex integrations, APIs, and batch job pipelines.
Review and validate complex integrations, guiding Data Engineering teams with structured, reproducible findings.
Build tools and scripts to automate support functions, improving team efficiency and reducing manual overhead.
Process Improvement & Support Governance
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