L3 Support Engineer

4–6+ years of experience in Technical Support, Support Engineering, or Engineering-adjacent roles within SaaS environments

Strong troubleshooting experience with relational and non-relational databases (MongoDB, SQL)

Proven ability to manage and resolve complex technical issues

Experience working with support ticketing systems, tools, and escalation processes

Strong customer service and communication skills, with the ability to explain complex technical issues clearly and confidently to customers

Comfort collaborating with Product and Engineering teams in Agile environments

Experience participating in customer calls during high-severity incidents

Familiarity with scripting or automation (Python, Ruby, etc.)

Exposure to distributed systems, integrations, or data-heavy platforms

Experience in Energy, Fuel Supply Chain, or Logistics domains

To understand who our people are, you should first understand what they’re not: replaceable. Each member of the team is chosen carefully and with intention. We believe that finding the right fit is more important than a laundry list of credentials – and that people are people first, and titles second.

Because we hire the Gravitate way, our team is certainly one of a kind. We’ve brought together incredible talent that regularly collaborates to create clean, fresh solutions. That effort has led to remarkable opportunities, including work with many Fortune 500 clients. We’ve found that the winning combination of exciting achievements, trust in one another and open communication lays the groundwork for long-lasting, successful careers. That, and the fact that we clap for each other at every opportunity. Problem solvers, go-getters and charge-takers - we (really) want to hear from you.