L3 Splunk Admin & IT Operations Lead- RTM

Strong technical ownership with a proven track record of guiding L1/L2 support teams and resolving complex operational issues.

Splunk Infrastructure management, multi-site clustering, log deployment, integration, and administration (Splunk Certification preferred).

Strong IT Operations Management (ITOM) expertise, including SLA/OLA management, shift alignment, and escalation protocols.

ITIL framework execution (Incident, Change, Problem, and Escalation Management).

Certified Red Hat Linux Administrator with strong practical knowledge of Windows OS environments.

Cloud Infrastructure: AWS (EC2, S3, Route53, IAM).

Automation & Scripting: Shell, Python.

Networking Fundamentals: DHCP, DNS, SSL/TLS certifications, and traffic routing.

DevOps Tools: Git, Ansible, Jenkins.

Identity & Access Management: SAML, OAuth integrations.

System performance troubleshooting and RCA methodologies.

Excellent verbal and written communication skills.

Agile / Scrum ways of working.

ServiceNow (ITSM platform administration and workflow usage).

JIRA, Confluence, VersionOne, or equivalent project tracking tooling.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company:

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