L2 Support Engineer

• Partner closely with Engineering, Product, DevOps, and CSM teams.

• Ensure alignment before major updates or workaround implementation.

• Drive follow-ups to closure without ticket stagnation.

• Identify recurring patterns and recommend systemic fixes.

• Contribute to knowledge base improvements.

• Mentor L1 engineers to improve first-level troubleshooting quality.

• Suggest automation or monitoring improvements where possible.

• Work within AWS or Azure-hosted environments.

• Interpret application and infrastructure monitoring alerts.

• Collaborate during deployment or release-related investigations.

• Maintain strong ticket documentation and hygiene.

• Identify recurring issues and suggest preventive measures.

• Contribute to knowledge base and internal documentation.

• Mentor L1 engineers on troubleshooting approaches.

• Work in rotational shifts as part of a 24x7 support model.

• Maintain consistent performance during late and high-pressure shifts.

• Ensure proper documentation before shift handovers.

Logile is the leading retail labor planning, workforce management, inventory management and store execution provider deployed in thousands of retail locations across North America, Europe, Australia, and Oceania.

Our proven AI, machine-learning technology and industrial engineering accelerate ROI and enable operational excellence with improved performance and empowered employees. Retailers worldwide rely on Logile solutions to boost profitability and competitive advantage by delivering the best service and products at optimal cost.

From labor standards development and modeling to unified forecasting, storewide scheduling, and time and attendance, to inventory management, task management, food safety, and employee self-service — we transform retail operations with a unified store-level solution. Gain the Advantage with The Logic of Retail. One Platform for store planning, scheduling and execution.

For more information, visit www.logile.com