L2 Support & API Specialist

Responsibilities

• Investigate and drive support resolution with senior external clients, internal stakeholders and other Marquee engineering teams. Serve as point of escalation for support issues from Marquee Helpdesk (L1)
• Work closely with the engineering team to drive resolution of client issues.
• Influence and suggest improvements on roadmap for enhancing Marquee client experience, focusing on portfolio analytics.
• Create documentation /runbooks and code snippets to share with clients and internal engineering teams
• Debug and fix code.
• AI tools
• Eligibility Requirements
• 3 to 5 years of relevant experience is preferred.
• Must be comfortable coding in Java and or Python, debugging API calls, writing quality-of-life snippets for clients, creating scripts for debug tooling.
• Must have a basic knowledge of UI and API integration.
• Must be presentable to clients and a clear, empathetic communicator able to talk to clients and stakeholders with confidence.
• Must be willing to execute on support issues while also building out the function and automating resolution of repeat issues.
• About eClerx
• eClerx is a leading provider of productized services, bringing together people, technology and domain expertise to amplify business results. The firm provides business process management, automation, and analytics services to a number of Fortune 2000 enterprises, including some of the world’s leading financial services, communications, retail, fashion, media & entertainment, manufacturing, travel & leisure, and technology companies. Incorporated in 2000, eClerx is traded on both the Bombay and National Stock Exchanges of India. The firm employs more than 19,000 people across Australia, Canada, France, Germany, Switzerland, Egypt. India, Italy, Netherlands, Peru, Philippines, Singapore, Thailand, the UK, and the USA.
• For more information, visit www.eclerx.com
• You can also find us on:
• https://www.linkedin.com/company/eclerx/
• https://www.indeed.com/cmp/Eclerx/about
• https://www.glassdoor.com/eClerx
• eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law. We are also committed to protecting and safeguarding your personal data. Please find our policy here